Browsing by Author "Ahmed Osilama ABU"

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    Protecting Consumer Rights in E-Commerce Transaction in Nigeria
    (Lead City University, Ibadan, 2024-12) Ahmed Osilama ABU
    E-commerce is rapidly emerging as the favoured method for everyday business transactions, particularly in the retail sector. This trend is primarily driven by the significant benefits the platform offers, with convenience being the most notable, due to the fact that it eradicates geographical boundaries and establishes an online marketplace easily accessible to consumers worldwide. However, as more persons accept this convenient mode of business transaction, most Nigerians are displeased with the entire process. They see it as a nightmare characterised by problems such as, poor internet infrastructure, high rates of internet fraud, false advertising, deceptive pricing, late or non-delivery of goods, and the unsupportive business environment and government regulations. Hence, this study examined the legal and institutional frameworks for the protection of e-commerce consumer rights in Nigeria. To achieve this, the doctrinal research method was used, with much reliance placed on both primary sources, and secondary sources. E-commerce consumer rights’ related provisions in the 1999 Constitution of the Federal Republic of Nigeria (as amended), the Cybercrimes (Prohibition, Prevention, Etc.) Act, 2015, the Electronic Transmission Bill, 2015, the Federal Competition and Consumer Protection Act, 2018, the African Union Convention on Cyber Security and Personal Data Protection, 2014, and the UNCITRAL Model Law on E- Commerce, 1996, were adequately considered in this study. The study revealed that a primary reason for the reluctance of most Nigerians to shop online is their distrust in the overall process as they feel insecure about sharing their banking and personal details with online retailers. The study further revealed that there is no specific legal framework addressing consumer rights protection in e-commerce transaction in Nigeria, as different disjointed legal and institutional structures govern the multiple facets of consumer rights protection. The study concludes that the laws on consumer protection in e-commerce transactions in Nigeria are grossly inadequate. Keywords: E-Commerce, transaction, consumer rights, protection, Word Count: 298