Browsing by Author "Henry Aporobarow ITAMORO"

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    Effect of e-Governance on Public Service Delivery in Selected Government Ministries in Oyo State (2012-2022)
    (Lead City University, Ibadan, 2024-12) Henry Aporobarow ITAMORO
    The evaluation of service delivery by government personnel is a significant indicator of the well-being of the citizens in these nations. This is why scholars are concerned with elements relating to service delivery in the public space. This study analyse the influence of e- Governance on the provision of public services, with a specific focus on selected government ministries in Oyo state. The research design chosen in the study is a combination of the survey and oral interview. The population of study include citizen and residents of Oyo state who usually assess services from various government ministries and agencies in Oyo state. The sample size for this study is three hundred and eighty-four (384) residents of Oyo state. The major instrument for data collection was a structured questionnaire. The data collected was analysed using descriptive statistics and content analysis. The results showed that e-government implementation has a significant influence on service delivery in the government ministries (adjusted R² = 0.325; p = 0.000). the study concluded that the adoption of e-government is taking off at a good pace in Oyo state and this has reflected in the quality-of-service delivery. It was recommended that the ministries and boards should regularly assess their services, collect feedback from citizens, and make improvements as needed to enhance service quality. Key Words: E-governance, Services delivery, Public services. Word Count: 216