Browsing by Author "Lydia, Zarmai ADAMU"
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Item Health Records Management Practices, Employee Motivation and Service Delivery of Health Records Professionals in Selected Hospitals, Federal Capital Territory, Abuja(Lead City University, 2023-12) Lydia, Zarmai ADAMUThis study investigate health records management practices, employee motivation and service delivery of health records professionals in selected Hospitals, Federal Capital Territory, Abuja. Servqual, Herzberg’s Motivation and Healthqual Theories were used. Descriptive research design was adopted and well-structured questionnaire was used to elicit from the respondents. Simple random sampling and stratified sampling techniques were used to select a total 210 respondents from the selected hospitals in FCT, Abuja. Data were analysed using descriptive and inferential statistics at 0.05 level of significance. The finding of this study revealed that the level of service delivery of health records professionals in selected hospitals, FCT, Abuja was high. Also, health records management practices among health records professionals in selected hospitals, FCT, Abuja was good. Moreover, the level of employee motivation among health records professionals in selected hospitals, FCT, Abuja was low. Additionally, health records management practices had significant influence on services delivered of health records professionals in selected hospitals, FCT, Abuja. Besides, employee motivation had significant influence on services delivered of health records professionals in selected hospitals, FCT, Abuja. Health records management practices and employee motivation had significant influence on services delivered of health records professionals. The authority in charge of health at the FCT, Abuja should therefore, ensure that health records professionals are properly motivated. Keywords: Health records management practices, Employee motivation and Service delivery. Word Counts: 212