Emotional Intelligence, Soft Skills and Employee Performance of Public Organizations in Kwara State
| dc.contributor.author | Lanre, AKEWUSOLA | |
| dc.date.accessioned | 2024-05-22T10:08:34Z | |
| dc.date.available | 2024-05-22T10:08:34Z | |
| dc.date.issued | 2022-12 | |
| dc.description.abstract | Employee Performance is germane to the realization of the objectives of public organizations in their desire for high revenue profile. However, preliminary investigations and existing studies revealed that employee performance in public organizations in Kwara State is on the decline. There is an apparent attitude of “government’s business is nobody’s business”, while this has been perceived to exist in the investigated public organizations, the ripple effect is on revenue drive of these public organizations. Literature abounds on training, motivation, and compensation as predictors of employee performance but their apparent paucity of literature on influence of emotional intelligence and soft skills as relevant to employee performance especially in public organizations. This study therefore, investigated the influence of emotional intelligence and soft skills on employee performance of public organizations in Kwara State. The study adopted a survey design. Population considered was 1,131 comprising all employees in public organizations in Kwara State. A sample size of 291 was derived from Krejcie and Morgan sample size determination table. The output of reliability statistics obtained Cronbach’s Alpha value of 0.903>0.70 based on the reliability test. The reliability co-efficient for the constructs was 0.903 indicating the research instruments consistency. Data collected were analyzed using descriptive and inferential statistics. Findings revealed that Emotional Intelligence had significant influence on Employee Performance (Adj R2 = 0.142, F(3,249)= 14.883, p= 0.000); Soft Skills also had significant influence on Employee Performance (Adj. R2= 0.151, F(4, 248)= 10.994, p= 0.000). Also, the result of the findings revealed that there exist a significant combined influence of Emotional Intelligence and Soft Skills on Employee Performance in public organizations in Kwara State: (Adj. R2= 0.162, F(2, 250)= 24.091, p= 0.000). Study concluded that both Emotional Intelligence and Soft Skills significantly influenced Employee Performance in the selected public organizations. It was therefore recommended that, management of public organisations in Kwara State should encourage their employees to be steadfast in projecting positive attitude in their relationship with fellow workers and customers. Keywords: Emotional Intelligence, Soft Skills, Employee Performance, Public Organizations. Word Counts: 294 | |
| dc.identifier.citation | Kate Turabian | |
| dc.identifier.other | PhD | |
| dc.identifier.uri | https://repository.lcu.edu.ng/handle/123456789/259 | |
| dc.language.iso | en | |
| dc.publisher | Lead City University | |
| dc.relation.ispartofseries | Ph.D | |
| dc.title | Emotional Intelligence, Soft Skills and Employee Performance of Public Organizations in Kwara State | |
| dc.type | Thesis |