Preservation and Conservation Practices, Patient Records Retrieval Strategy on Service Quality of Health Information Management Professionals in Public Health Institutions in Oyo State, Nigeria
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Date
2023-12
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Lead City University
Abstract
Service quality is the degree to which a service satisfies the needs and expectations of healthcare consumer (patients). It is also the comparison between service expectations and perceptions as patients expectation serves as a foundation for its evaluation. It is high when performance exceeds expectation and vice-versa. Preservation and conservation practice entails actions taken to extend the useful life of patient health records including treatment to avoid damage. To ensure high service quality there should be comprehensive working record retrieval strategy. Literature has not established how preservation and conservation practice and patient records retrieval strategy influence service quality among health information management professionals, it is on this that this study analyzed preservation and conservation practice, patient records retrieval strategy on service quality of HIM professionals in public health institutions in Oyo State. A cross-sectional study was adopted comprising 322 HIM Professionals, total enumeration technique was employed. Structured questionnaire was used for data collection. Data collected was analyzed using descriptive and inferential statistics. The findings revealed very high quality service by HIM professionals (X=3.55) on a 4-point scale with preservation and conservation practice very high level on (X=3.60), where patient records retrieval strategy was high at (X=3.36). There was a significant influence of preservation and conservation on service quality at 0.667, adjusted value r 2=0.444. There was a less significant influence of records retrieval strategy on service quality at 0.421, r
2=0.175. There was a significant combined influence of preservation and conservation practice, patient records retrieval strategy on service quality among HIM professionals at 0.693, r 2=0.447. The outcome shows preservation and conservation practice and patient records retrieval strategy has contributed significantly to service quality of HIM professionals in public health institutions in Oyo State. Therefore, it was recommended that HIM professionals should be encouraged with relevant training to enhance higher performance.
Keywords: Service quality, Preservation, conservation practice, Patient record, retrieval strategy, Health information management
Word Count: 298
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Keywords
Service quality, Preservation, conservation practice, Patient record, retrieval strategy, Health information management
Citation
Kate Turabian