Human Relations Behaviour, Emotional Intelligence, and Job Commitment of Secretaries in Public Universities, Lagos State, Nigeria
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2024-12
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Abstract
This study investigated the influence of human relations behaviour and emotional intelligence on job commitment of secretaries in public universities, Lagos State, Nigeria. Three research questions were raised and three null hypotheses were tested at 0.05 level of significance. This study adopted a descriptive survey design for a population of 387 secretaries. The sample size was 197 using Taro Yamane formula and the stratified sampling method was used to select representatives in each of the public universities, Lagos State. A validated questionnaire was used to collect data. The reliability test was conducted for job commitment, human relations behaviour, and emotional intelligence through a pilot study in University of Ibadan, Oyo State, and produced Cronbach's Alpha values of 0.703, 0.827, and 0.716, respectively. The obtained data were analyzed using descriptive statistics (frequency, percentage, mean, and standard deviation) and inferential statistics (linear and multiple regression at 0.05 level of significance). The combined result [Adj R 2 = 0.688; f(2, 153) = 43.801; p<0.05] revealed that both human relations behaviour and emotional intelligence significantly influenced job commitment of secretaries in those targeted public universities. Relatively, human relations behaviour result [B = 0.844, p <0.001] contributed 84.4% to job commitment of secretaries; while emotional intelligence result [B = 0.580, p<0.001)] contributed 58%. These findings advocate for training programs that would center on both human relations and emotional intelligence to create a more supportive workplace culture for secretaries in public institutions. In conclusion, effective interpersonal and team management, transformational leadership, and excellent emotional intelligence are essential to boost job commitment among secretaries in Lagos State, Nigeria. It was recommended that management should train secretaries to improve their human relations abilities and enhance their emotional intelligence skills. Also, the secretaries should learn to collaborate with diverse individuals to foster successful workplace connections.
Keywords: Emotional Intelligence, Human Relationship Management, Job Commitment, Office Administration and Management, Organizational Behaviour. Secretarial Administration
Word Count: 295
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Keywords
Emotional Intelligence, Human Relationship Management, Job Commitment, Office Administration and Management, Organisational Behaviour. Secretarial Administration
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Kate Turabia