Professional Commitment, Quality Healthcare Delivery and Patient Satisfaction in State Hospitals, Ibadan, Oyo State, Nigeria

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dc.contributor.authorOpeyemi Yanmife BELLO-ZION
dc.date.accessioned2025-09-30T09:23:01Z
dc.date.available2025-09-30T09:23:01Z
dc.date.issued2024-12
dc.description.abstractPatient satisfaction, a key measure of healthcare quality, significantly impacts healthcare choices and fosters trust, especially in developing nations. Despite its importance, quality care and patient satisfaction levels in Nigeria face challenges, with a notable lack of research on how professional commitment shapes these outcomes in primary and secondary care settings. This research seeks to analyze the effects of professional commitment and healthcare quality dimensions on patient satisfaction in Ibadan's state hospitals. Employing a cross-sectional, mixed-methods design, the study surveyed 422 healthcare professionals and patients, using structured questionnaires. The survey collected socio-demographic data and evaluated levels of patient satisfaction, perceptions of healthcare quality, and professional commitment. Statistical methods; multiple regression analyses, were applied to measure the separate and combined impact of professional commitment and healthcare quality on patient satisfaction, with a 95% confidence level. The sample consisted of 50.9% female and 49.1% male respondents, with most aged 26-35 (37.9%) and 36-45 (34.1%). Married respondents made up 49.1%, and 75.1% had 1-10 years of hospital experience. The findings reveal that each unit increase in professional commitment boosts patient satisfaction by 0.434 units (p = 0.000). Quality healthcare delivery similarly enhances satisfaction, with a 0.185-unit increase per quality improvement (p = 0.001). Combined, these factors account for 26.6% of patient satisfaction variance (R² = 0.266), confirming a significant joint impact (F (2,163) = 29.513, p = 0.000). The findings suggest a need for targeted strategies to enhance both professional commitment and healthcare quality standards, with the goal of improving patient experiences and satisfaction levels in Nigerian state hospitals. Keywords: Patient Satisfaction, Quality of Health Care, Health Personnel Attitudes, Professional Commitment, Healthcare Delivery, Primary Health Care Word Count: 244
dc.identifier.citationKate turabia
dc.identifier.otherM.Sc
dc.identifier.urihttps://repository.lcu.edu.ng/handle/123456789/1124
dc.language.isoen
dc.publisherLead City University, Ibadan
dc.relation.ispartofseriesM.Sc
dc.subjectPatient Satisfaction
dc.subjectQuality of Health Care
dc.subjectHealth Personnel Attitudes
dc.subjectProfessional Commitment
dc.subjectHealthcare Delivery
dc.subjectPrimary Health Care
dc.titleProfessional Commitment, Quality Healthcare Delivery and Patient Satisfaction in State Hospitals, Ibadan, Oyo State, Nigeria
dc.typeThesis

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