Information Seeking Behaviour, Knowledge Management Practices and Service Quality of Office Technology and Management Lecturers in Polytechnics, Osun and Oyo State, Nigeria

Simple item page
dc.contributor.authorAbdulrahmon Adesoji ADEYEMI
dc.date.accessioned2025-06-11T11:34:11Z
dc.date.available2025-06-11T11:34:11Z
dc.date.issued2024-12
dc.description.abstractThe educational experiences of student and the reputation of the institution largely depends on service quality of lecturers, which is observed to not optimum enough. This is linked to several factors like information seeking behaviour and knowledge management processes. This study therefore seeks to examine the influence information seeking behaviour and knowledge management practices on service quality of OTM lecturers in Osun and Oyo State polytechnics, Nigeria. Descriptive survey design was adopted and the population of the study comprised 93 lecturers and 2,149 students of the selected polytechnics in Osun and Oyo State, Nigeria State. A structured questionnaire was adopted as the instrument for data collection. Total enumeration was used for lecturers’ population, while the sample size for students was determined using the Taro Yamane formula which resulted in a sample of 337. The quantitative data were analysed using descriptive and inferential statistics. The study found that the level of service quality (x̄=2.72) of the OTM lecturers is moderately high. Service quality (x̄=3.51) of the OTM lecturers as reported by the students is moderately high. Both the level of information seeking behaviour (x̄= 2.83), and knowledge management practices (x̄= 2.95) of the OTM lecturers was moderately high. There was a significant influence of information seeking behaviour (R = 0.18; Adj.R2= .175p<0.05); knowledge management practices (R = 0.588; Adj.R2= .182) on Service quality of the OTM lecturers. Multiple regression analysis also shows that there was a significant combined influence of information seeking behaviour and knowledge management practices on service quality of the OTM lecturers in Osun State Polytechnics, Nigeria (R = 0.505; Adj.R2= .242; p<0.05). This study concluded that information seeking behaviour and knowledge management practices influenced service quality of OTM lecturers. It was therefore recommended that lecturers are provided with good teaching environment and in-service training to enhance their service quality. Keywords: knowledge management practices, service quality information seeking behaviour, OTM lecturers, polytechnics Word Count: 300
dc.identifier.citationKate Turabia
dc.identifier.otherM.Sc
dc.identifier.urihttps://repository.lcu.edu.ng/handle/123456789/879
dc.language.isoen
dc.publisherLead City University, Ibadan
dc.relation.ispartofseriesM.Sc
dc.subjectknowledge management practices
dc.subjectservice quality information seeking behaviour
dc.subjectOTM lecturers
dc.subjectpolytechnics
dc.titleInformation Seeking Behaviour, Knowledge Management Practices and Service Quality of Office Technology and Management Lecturers in Polytechnics, Osun and Oyo State, Nigeria
dc.typeThesis

Files

Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
Adeyemi Abdulrah mon Adesoji MSc Thesis.pdf
Size:
15.45 MB
Format:
Adobe Portable Document Format
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed to upon submission
Description:
Download

Collections

Department of Office & Information Management