Data Literacy Skills and Service Delivery of Health Information Management Professionals in Tertiary Hospitals, Bayelsa State, Nigeria
No Thumbnail Available
Date
2023-12
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Lead City University
Abstract
Service delivery is the bedrock of every organization, and as such Health information management professionals is pivotal to this crucial role through constant interaction with patients on a daily basis. These roles can only be acted upon swiftly if they are data literate and competent. A situation whereby these factors are not in existence, there is every tendency that health information management professionals will face service delivery protest. It is against this backdrop this study considers it apt to investigate the influence data literacy skills (DLS) and service delivery (SD) of health information professionals in tertiary hospitals in Bayelsa state. Mixed method research design was adopted. Population consists of 78 health information management professionals in tertiary hospitals in Bayelsa state, served as the sample size and two focus group of patients with twelve in each were included in the study for better judgement. Total enumeration sampling technique was adopted as the sampling technique for this study. The reliability coefficient for each of the variables is 0.99 and 0.99. Data collected was analyzed using descriptive and inferential statistics. Findings revealed that, jointly, DGS, DSS, DPS and DVS were found to have significant influence on SD (Adj. R2 = -0.555; p = 0.000), was also found to significantly influence SD (Adj. R2 = 0.821; p = 0.000), also found to significantly influence SD (Adj. R2 =0.803; p = 0.000) and DVS was also found to statistically significantly
influence SD (Adj.R2 = 0.861; p = 0.000). The study concluded that both DGS, DSS, DPS did independently and jointly influence service delivery, while DVS relatively influence and is not significant. In the shed light of this, the study recommended that organizational heads of tertiary hospitals and regulatory bodies should promote data literacy skills that will increase service delivery.
Key Words: Data Literacy skills, Service delivery, Tertiary hospitals, and Health information management professionals (HIMps).
Word Count: 294
Description
Keywords
Data Literacy skills, Service delivery, Tertiary hospitals, and Health information management professionals (HIMps).