Department of Office & Information Management

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Department of Office and Information Management

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We are committed to exploring the dynamic field of office administration, information systems, and data management.

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Browsing Department of Office & Information Management by Author "Chioma Ozuruonyeoke AGWATU"

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    Records Management Practices, Perceived Organizational Support and Administrative Effectiveness of Secretaries in Public Universities in Lagos State, Nigeria
    (Lead City University, 2023-12) Chioma Ozuruonyeoke AGWATU
    Administrative effectiveness of secretaries in public universities in Lagos State could be enhanced by necessary records management practices training and organizational support from bosses. The life sustainer of every organization can be traced to records management and organizational support practices which are factors to enhance administrative effectiveness of secretaries. However, a situation whereby the indicators of records management and organizational support is not practiced, there is every tendency that the level of administrative effectiveness of secretaries in such organizations will be questioned. This study investigated the influence of Records Management Practices (RMP), Perceived Organizational Support (POS) on Administrative Effectiveness (AE) of secretaries in public universities in Lagos State, Nigeria. Descriptive research design was adopted. Population consists of 800 secretaries in public universities in Lagos State, Nigeria. Multistage sampling technique was adopted and 245 secretaries served as the sample size for the study. The reliability coefficient for each of the variable ranged from 0.70 to 0.95. Data collected was analyzed using descriptive and inferential statistics. The findings revealed that records management practices (β=0. .954, t = 49.586, F(1, 243)= 2458.806, p<0.05) has significant and positive influence on administrative effectiveness of secretaries in public universities in Lagos State, Nigeria, The result also showed that perceived organizational support (β=0.953, t = 48.983, F(1, 243)=2399.356, p<0.05) has significant and positive influence on the administrative effectiveness of secretaries in public universities in Lagos State, Nigeria. The result also showed that gender (β=0.160, t = 4.887, F(2, 242)= 1324.592, p<0.05) has significant and positive impact on influence of perceived organization support (β=0.821, t = 25.101, F(1, 243)=2399.356, p<0.05) on the administrative effectiveness of secretaries in public universities in Lagos State, Nigeria. And lastly, the result revealed that records management practices (β=0.511, t = 19.885, p<0.05) and perceived organization support (β=0.502, t = 19.529, p<0.05) have significant and positive combine influence on administrative effectiveness of secretaries in public universities in Lagos State, Nigeria with F(2, 242)=3344.512. The study concluded that in order to achieve a workable Record Management Practices (RMP) there must be a Perceived Organizational Support (POS) that would enhance the Administrative Effectiveness (AE) of secretaries. The study recommended that the organization develop and implement a clear-cut channel of communication. Key Words: Administrative Effectiveness, Lagos State, Perceived Organizational Support, Public Universities, Records Management Practices, Secretaries. Word count: 362