Department of Office & Information Management

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Department of Office and Information Management

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Influence of Instructional Facilities and Quality Assurance on Teaching of Office Technology and Management Courses in Public Polytechnics in South-West Nigeria
(Lead City University, 2021-12) Sunday Ebhodaghe AKASI
Effective teaching has had a major impact on students’ academic achievement over time. In Polytechnics, academic staff teaches skilled based courses. However, since the upgrading of Secretarial Studies to Office Technology and Management, teaching of OTM courses in polytechnics has been perceived to be ineffective because graduates lack the necessary abilities to meet established targets with dexterity. This has adversely affected the teaching of OTM courses in public polytechnics. Literatures abound on instructional facilities and quality assurance as predictor of effective teaching. However, little appears to have been done in considering instructional facilities and quality assurance mechanisms on effective teaching of OTM courses especially in public polytechnics. The study investigated instructional facilities and quality assurance on teaching of OTM courses in public polytechnics in South west, Nigeria. The study used a cross-sectional survey research design. The population consisted 184 Academic staff. Total enumeration sampling technique was used. A validated questionnaire was used for data collection. Reliability coefficients range from 0.72 to 0.80. A response rate of 95% was achieved. Data collected was analyzed through descriptive and inferential statistics using regression analysis. Findings revealed that there was a significant combined influence of instructional facilities and quality assurance with teaching of OTM courses (R 2 = 0.708, F = (2.37) = 44,875 t = 5.028, P< 0.05). Also, there is significant influence of instructional facilities and quality assurance on teaching of OTM courses (Adj R 2 = 0.692; p < .000). The study concluded that instructional facilities and quality assurance measures have significant influence on the teaching of OTM courses. It was recommended that polytechnics offering OTM courses should be provided with instructional facilities while quality assurance should be enforced to aid effective teaching. Keywords: Teaching, Instructional Facilities, Quality Assurance, Office Technology and Management Word count: 280
Digital Literacy Skills and Job Performance of Library Staff in Research Institutes Ibadan, Oyo State
(Lead City University, 2022-12) Omowero Juliana ADEJUMO
Changes sweeping across libraries have never been as pronounced as seen in recent times with the advent of ICT applications. However, building on digital literacy is more important in the libraries for the librarian to stay ahead of future demand of the profession. The study, therefore, investigated digital literacy skills and job performance of library staff in research institutes Ibadan, Oyo State. The study used a descriptive and cross-sectional survey approach. The population of the study comprised all the one hundred and forty-eight (148) library staff in the ten (10) Research institutes in Ibadan, Oyo State and a total enumeration sampling method was used. A structured questionnaire was used to gather data. Descriptive and inferential statistics were used for quantitative data analysis. The test of hypotheses shows that Information literacy skills (ß=0.498, t=6.265, p<0.05) has significant influence on job performance, ICT skills (ß=0.794, t=4.940, p<0.05) has a significant influence on job performance, Library staff attitude (ß=0.235, t=2.639, p<0.05) has a significant influence on job performance. The level of digital literacy skills among the library staff is high. The findings have shown that library staff in research institutes in Ibadan Oyo State have high job performance with high level of digital skills. It was concluded that research institute libraries will take advantage of technological development to improve their services and their staff must also improve on their computer attitude and adaptive performance in order to remain effective and efficient. It was therefore recommended that library staff in research institutes should be exposed to more training in change management to improve on their adaptive performance. Librarians should also engage in continuous personal development to improve their adaptive skills. ICT skills acquisition must be an integral part of the evaluation of library staff in research institutes irrespective of job description. Keywords: Job performance, Digital literacy skill, Information Literacy skill, ICT skill and Attitude. Word Count: 297
Information and Communication Technology, Work Environment and Use of Electronic Health Records by Health Professionals in Private Hospitals Ibadan, Oyo State, Nigeria
(Lead City University, 2022-12) Helen Folashade ADEOYE
The study examined the influence of Information and Communication skills, work environment on the use of electronic records by health professionals in private hospitals, Ibadan, Oyo State. The research extracted relevant data from recent related work. The study design was descriptive, and structured questionnaire was the instrument used for data collection, with the study population consisting of 120 health professionals. The data collected was analyzed using inferential statistics. The results showed that the respondents were frequent ICT users (Mean = 3.74) which they used for keeping patients’ health records (Mean = 3.69) and managing healthcare processes (Mean = 3.61). The respondents also had a high perception of their skills in the use of Information and Communication Technology (Mean = 3.48) and their work environment was high (Mean = 3.60). Furthermore, the test of hypotheses revealed that ICT skills (R = 0.522, p<0.05), and work environment (R = 0.313, p<0.05) have a significant positive relationship with the use of electronic health records by health professionals in private hospitals, Ibadan, Oyo state. Both ICT skills and work environment had combined influence (Adj. R2 = 0.421, F(2,84)= 32.214, p= 0.000) on the use of ICT. The study concluded that increased ICT skills of health professionals are good indication of future progress. Therefore it was recommended that private hospitals in Ibadan, Oyo state should adopt purpose-built software for electronic health records management. Keywords: Electronic Health Record, Health Information Management, Health Professionals, Information and Communication Technology Skills, Records Management Word Count: 239
Personal Ethical Conducts and Job Performance of Secretaries at The Polytechnic Ibadan Oyo State, Nigeria
(Lead City University, 2022-12) Kehinde Olayinka BABAWIBE
The unprecedented pressure in the higher institution of learning in the current global economic distress calls for employees to perform optimally in their designated roles and responsibilities more importantly the confidentiality of the secretaries in respect to achieving institutional objectives. The prevalence of low job performance of polytechnics has been disturbing to authorities concerned. This low performance motivated an investigation on personal ethical conducts and job performance of secretaries at the Polytechnic Ibadan Oyo State, Nigeria. John Campbell’s theory on performance provided the framework for the study. The study adopted descriptive survey design. Population comprises of 440 secretaries in Ibadan and Eruwa Polytechnic. Krejcie and Morgan sampling technique was used to select 205 sample size of which 195 was used for final data analysis indicating 88.6% response rate. Data was collected using reliable instrument. Two research questions and one hypothesis were raised and tested at 0.05level of significance. Data collected were analyzed using simple percentage, frequency counts and Pearson’s Product Moment Correlation (PPMC). It was discovered that there was a statistical significance influence of ethical conduct on job performance(r= .323, p< 0.01; r2 = .104). Job performance of secretaries in respect to specific behaviour(M = 2.5) and efforts(M = 2.6) is low. Also, Integrity dimension of ethical conducts recorded lower score (M =2.3). Findings reveal that there is high prevalence of low job performance among secretaries in Polytechnics in Oyo State. It was recommended that managements of the institution should put in place rules that will serve as guidelines on how appropriate secretary staffs should be ethically condone. The managements should set out criteria when employing secretaries whether at the faculty levels, departments, or units of the institution level. Key word: Job Performance, Ethical Conduct, Secretaries, Polytechnic of Ibadan Word count: 296
Human Relation, Employee Motivation and Job Performance of Secretarial Staff in State Owned Polytechnics in Ogun State, Nigeria
(Lead City University, 2022-12) Maryam Bamidele OLOWOOKERE
Job Performance of employees in any organization can be determined by two major factors. These factors are employee motivation and human relations. Absence of human relations and employee motivation among employees of an organization will always lead to low performance level. For this not to be the order of the day, this study deemed it fit to investigate the Influence of Human Relations (HR) and Employee Motivation (EM) on Job Performance (JP) of Secretarial Staff in state-owned polytechnics in Ogun state. Descriptive research design was adopted. Population consists of 140 secretaries in state-owned Polytechnics Ogun state. 140 secretaries served as the sample size for this study. Total enumeration sampling technique was adopted as the sampling technique for this study as well. The Cronbach Alpha reliability coefficient for each of the variable ranged from 0.70 to 0.85. Data collected was analyzed using descriptive and inferential statistics. Findings revealed that HR had no significant influence on JP (Adj. R2 = .011; F 1.138 = 2.529, p> 0.05), EM was also found not to significantly influence JP (Adj. R2 = .017; F 1.38 = 3.438, p> 0.05). Jointly, HR and EM were found not to significantly influence JP (Adj. R2= .028, F2, 137 = 3.003, p < 0.05). The study concluded that both HR and EM did not relatively and jointly influence JP. The study recommended that management of state owned polytechnics in Ogun state should set up a commensurate payment scheme for secretaries in taking into consideration the nature and scope of work done by secretaries. Management of state- owned polytechnics in Ogun state should also reward and recognize hard working secretaries in their institutions. This would make them to perform better in their jobs. Key Words: Employee motivation, Human relations, Job performance, Ogun state, Secretaries. WordCount: 285
Instructional Resources, Teaching Competence and Academic Learning Outcome of Office Technology Management Students in Government Polytechnics, Lagos State
(Lead City University, 2022-12) Chinyere Jennifer ODUMADE
Academic learning outcome is a deliberate activity that attempts to improve all elements of human life through information transmission and learning facilitation. This research work investigated the influence of instructional resources and teaching competence on academic learning outcome of OTM students of government-owned polytechnics, Lagos State, Nigeria. The study adopted a descriptive survey design. The population of the study was 38900 students of Yaba College of Technology and Lagos State Polytechnic. The sample size for this study was 380 students of the institutions. The sample size was determined by Krejcie and Morgan sampling technique. The study adopted a structured questionnaire titled “Teaching Competence, Instructional Resources and Academic Learning Outcome. Validity of the instrument was done by the supervisor and other experts in the field. The reliability test of the questionnaire yielded Cronbach’s Alpha value of 0.840. 380 questionnaires were administered and 359 were recovered, of which 347 were certified and duly filled which represented 91% response rate. The study found out that instructional resources significantly influence learning outcomes (Adj. R2 = 0.442, F(3.184)= 50.461, p =0.05), implying that instructional resources determine 44.2% of variation; teaching competence significantly influence learning outcome (Adj. R2= 0.424, F(3.248) = 62.664, p= 0.05), implying that teaching competence determine 42.4% of variation in learning outcome. The combined influence of instructional resources and teaching competence on learning outcome was significant (Adj. R2 = 0.550, F(2.249) = 154.376, p= 0.05), thus contributing 55.0% of variation in learning outcome. The influence of instructional resources is higher than that of teaching competence (B= 0.513, B = 0.286, p= 0.05 respectively). The study concluded that teaching competence and instructional resources have positive and significant influence on academic learning outcome of OTM students of government-owned polytechnics in Lagos State, Nigeria. The study recommended that the management of the polytechnics should recruit competent teaching staff and provide required instructional resources to enhance academic learning of OTM students in government owned polytechnics in Lagos State, Nigeria. Keywords: Teaching Competence, Instructional Resources, Academic Learning, Information Transmission and Social Interaction. Word Counts: 298
Service Quality, Customer Experience and Customer Satisfaction of Commercial Banks in Ibadan North Local Government Area, Oyo State, Nigeria
(Lead City University, 2022-12) Bukola Mayowa AFOLABI
Customers play a great role in the banking sector of every country in the world. Without customers of any bank, banking operations will be a thing of a shadow. Certain factors have been identified that can drive customer satisfaction. These factors are: service quality of banking operations and customer experiences. With this understanding, it is deemed okay to investigate the influence service quality (SQ) and customer experience (CE) on customer satisfaction (CS) of commercial banks, Ibadan North Local Government Area, Oyo State. Descriptive research design was adopted. Population consists of 49945 bank customers in Oyo state. Multistage sampling technique was adopted after which 381 bank customers served as the sample size for this study. The reliability coefficient for each of the variable ranged from 0.70 to 0.85. Data collected was analyzed using descriptive and inferential statistics. Findings revealed that SQ had no significant influence on CS (Adj. R2 = .004; p = 0.120), CE was also found not to significantly influence CC (Adj. R2 = .028; p = 0.606). Jointly, SQ and CE were found not to statistically significantly influence CC (Adj.R2 = .087, F(2, 351) = 1.333, p < 0.05). The study concluded that both SQ and CE did not independently and jointly influenced CC. It was however recommended that Banks operating in Oyo state should always give assurances to their customers as regards the fact that their financial problems will always be solved. This will restore much confidence in their customers also it was recommended that the ICT department of banks in Nigeria have got to improve on the user interface of their mobile applications as this will make their customers to be more comfortable using the application. Key Words: Service Quality, Customer Satisfaction, Customer Experience, Commercial Banks Word Count: 285
Use of Mobile Banking Application, Corporate Innovation and Customer Satisfaction of Selected Banks in Osun State, Nigeria
(Lead City University, 2022-12) Omofoyeke Omolabake, ADEYERA
Customer satisfaction is a major factor that every organization tends to always accomplish so as to increase their customer base. When customers are not satisfied with a company’s product, goods or services, such organization will begin to encounter a steady decline in its customer base and the likelihood of the organization losing profits is certain. In order for this not to be a reality among organizations in Nigeria, financial institutions and banks inclusive as well, this study deemed it fit to investigate the influence of Use of Mobile Banking Application (UMB) and Corporate Innovation (CI) on Customer Satisfaction (CS) of Selected Banks in Osun State, Nigeria. Descriptive research design was adopted. Population consists of 19130 bank customers in Osun state. 377 bank customers served as the sample size after Krejcie and Morgan was applied to determine the sample size. Stratified random sampling technique was used as well as a validated questionnaire was also used to collect data. The reliability coefficient for each of the variable ranged from 0.75 to 0.85. Data collected was analyzed using descriptive and inferential statistics. Findings revealed that UMB had significant influence on CS (Adj. R2 = 0.048; p = 0.000), CI was found not to significantly influence CS (Adj. R2 = -0.003; p = 0.811). Jointly, UMB was found to statistically significantly influence CS (Adj. = .044, F (2,289) = 7.736, p < 0.05), while CI was found not to statistically significantly influence CS (β = .060; t =- .101; p > 0.05). The study concluded that only UMB independently influenced CS. The study recommended that interface features of banking applications should be improved upon. When this is done, corporate innovation has taken place, thereby customer satisfaction will greatly be achieved, also, charges on the use of banking applications should be made affordable. Key Words: Corporate Innovation, Customers, Customer Satisfaction, Osun State, Use of Mobile Application Word Count: 300
Peer Influence, Self-Efficacy and Use of Electronic Information Resources by Secondary School Students in Ibadan, Metropolis
(Lead City University, 2022-12) Mary Funke AJAYI
The use of Electronic Information Resources (EIR) have been identified to contribute immensely to the academic performance of students, secondary school students not left out as well. Two indicators have been identified that can actually bring about use of EIR. They are peer influence and self-efficacy. The absence of these two factors among secondary schools students can actually bring about non use of EIR, this in turn can bring about low academic performance. It is against this back drop that this study therefore deems it fit to investigate the influence of peer influence and self-efficacy on use of EIR among secondary school students of Ibadan, Oyo state. Descriptive research design was adopted. Population consists of 385 secondary school students in Ibadan. 385 secondary school students also served as the sample size for this study. Total enumeration sampling technique was adopted as the sampling technique for this study as well. The reliability coefficient for each of the variable ranged from 0.75 to 0.90. Data collected was analyzed using descriptive and inferential statistics. Findings revealed that peer influence has significant influence on use of EIR (Adj. R2 = 0.075; p = 0.000), Self–efficacy was found not to significantly influence EIR (Adj. R2 = -0.002; p = 0.495). Jointly, only peer influence were found t to statistically significantly influence use of EIR (Adj. R2 = .077, F(2, 334) = 15.010, p < 0.05). The study concluded that only peer influence jointly influenced use of EIR. The study therefore recommended that Principals of secondary schools min Oyo state should always encourage their students to massively engage in much reading exercises and making use of the library from time to time. This will also boost their confidence and use of EIR. Keywords: Ibadan, Peer Influence, Secondary School Students, Self-Efficacy, Use of EIR. Word Count: 287
Office automation use, Organizational Training and Job Satisfaction of Administrative Staff in Public Tertiary Institutions in Ekiti State, Nigeria
(Lead City University, 2022-12) Abosede Fisayo HAMMED
Job satisfaction is a positive emotional category resulting from employees' personal perspectives on their work. Basically, it is a way of determining how a person feels about a task and how far he can complete it with the use of office automation system which is an integrated set of components for collecting, storing, and processing data and for providing information, knowledge, and digital products. The aim of this study is to investigate office automation use, organizational training and job satisfaction of administrative staff in public tertiary institutions in Ekiti State. From the specific objectives three research questions were raised and three hypotheses were formulated to guide the study. A cross-sectional survey design was adopted with a population of 246 administrative staffs from grade level 8-11. Total enumeration sampling technique was used to collect data from the respondents. This is found suitable as their numbers are small to elicit the needed information. Instrument used is a structured questionnaire adapted from previous empirical studies. The study adopted the 4-point Likert scale design which allowed the researcher provide their opinion about the issue under study. The instrument designed for the study was adapted and validated. The data were analyzed through descriptive and inferential statistics. Findings revealed that the level of job satisfaction of administrative staff in public tertiary institutions in Ekiti State is moderately high. Nevertheless, more effort is required by the management to ensure that administrative staff operates at an optimum level by ensuring that staff evaluation should systematically address issues such as their level of commitment, efficiency and ability to respond quickly to task given. The study recommended that management of the public tertiary institutions in Ekiti State should continuously engage their administrative staff on a periodic and systematic training that will improve their work capability and enhance job satisfaction. Keywords: Office Automation, Administrative Staff, Organizational Training, Information System, Information Technology Word Count: 298
Perception of Service Delivery by National Health Insurance Scheme Enrollees in South West, Nigeria
(Lead City University, 2022-12) Lawrence Segun AKANDE
National Health Insurance Scheme is recognised as viable means for achieving quality healthcare for all citizens at a cheaper rate. However, preliminary investigation has revealed that service delivery of National Health Insurance Scheme in Nigeria is perceived to be poor. These have adversely affected health service delivery which may lead to poor scheme coverage and rising dissatisfaction among enrolees. Hence, this study investigated the perception of service delivery by National Health Insurance Scheme enrolees in South West, Nigeria. Descriptive research design was adopted for this study. The population comprised of 77,321 enrolees of Federal, State and Corporate employees in Osun State. A sample size of 498 enrolees determined through Yamane sample size determinant served as the sample size of this study. Multi-stage random sample technique was used to select enrolees in selected towns.The reliability coefficient for the constructs of the study is: perception –0.85. Data collected was analysed using descriptive statistics. Findings revealed that service delivery of National Health Insurance Scheme lack quality, not always available, accessible and not generally affordable (3.14, 2.89, 2.91, and 2.94) respectively. Therefore, the study concluded that poor quality, availability, accessibility and affordability contributed to low level service delivery of National Health Insurance Scheme. In this regard, the study recommended that government should review policy on use of generic drugs, dedicated NHIS pharmacy shop, and make registration on the scheme compulsory for all private organisations. Keywords: National Health Insurance Scheme; Service delivery; Enrolees; South West; Quality Word Count: 231
Media Use and Perceived Academic Performance of Students in Public Universities in Osun State
(Lead City University, 2022-12) Olumuyiwa Emmanuel OJO
Perceived academic performance is a vital determinant of success in individual’s placement whether in academic institutions or workplace. The importance of academic performance in public universities in Osun State remains a top priority for educators, trainers, parents, guardians, counselors and others. However, preliminary investigations revealed that perceived academic performance of the students in public higher institutions is perceived to be on the decline with the majority of students performing below expectations during their studies. This is evidenced by poor performance in continuous assessment, examinations, and low Grade Point Average (GPA) in courses of study in these institutions. Hence, this study investigated media use and perceived academic performance of students in public universities in Osun State. Cross-sectional survey research design was adopted. Population consists of 38,385 students of the public institutions with a sample size of 381 students determined through Raosoft sample size determinant. Multi stage random sampling technique was used to select students in the selected institutions. A validated questionnaire was used to collect data. Data collected was analyzed using descriptive and inferential statistics. Findings revealed that MU had significant influence on all measures of PAP; self efficacy R2 = 0.124, F(1,343)= 39.753, p= 0.000, Learning Behaviour R2 = 0.104, F(1,343)= 39.753, p= 0.000, Academic attitude R2 = 0.185, F(2,342)= 39.933, p= 0.000. This study concluded that MU significantly influences PAP. The study recommended that, students are to employ the right use of media as it will improve and aid their academic goals at all time. Keywords: Perceived Academic Performance, Media Use, Public Universities, Student, Osun State Word Count: 246
Ethical Practices, Perceived Usefulness and Usage of Electronic Medical Records by Health Information Management Professionals in Federal Tertiary Hospitals, Lagos State, Nigeria
(Lead City University, 2022-12) Obiorah Anthony EDOZIE
Transition to electronic medical record (EMR) has brought rapid shift in the world of medicine, presenting both new challenges as well as opportunities for improving health care. Clinicians struggle to adapt to the changes imposed by the EMR while maintaining best practices. This work aims to identify the relationship and impact of ethical practices and perceived usefulness of EMR on its usage. The researcher extracted relevant data from recent related works. Descriptive research design was used for this study and structured questionnaire was the instrument for data collection. The target population for this study are health information professionals working at National Orthopaedic Hospital, Igbobi, Lagos and Federal Neuro-Psychiatric Hospital, Yaba, Lagos. The population for this study is eighty (80) health information management professionals. The instrument used is a structured questionnaire. Collected data were analyzed through descriptive and inferential statistics. The study revealed that ethical practices had a significant effect on the usage of EMR (Adjusted R2= 0.142; p< 0.05) and perceived usefulness of EMR had a significant effect on the usage of EMR by the respondents (Adjusted R2= 0.116; p< 0.05) The study also revealed that ethical practices and perceived usefulness of EMR had a combined significant effect on the usage of EMR by the respondents. (Adjusted R2= 0.267; p< 0.05). The study concluded that there is a statistically significant effect of ethical practices and perceived usefulness on EMR usage by health information management professionals of the selected federal hospitals in Lagos State, Nigeria. The study recommended that hospital managements of federal government hospitals studied, should strengthen patient data protection through policies, awareness/training and enforcement. Customize EMR to facility specifications to boost positive perception and acceptability of the application through wide consultations and participations to ensure adequacy, training/motivating staff to develop ICT skills to enable adaptation and ultimately enhance performance. Keywords: electronic medical records, health information management professionals, ethical practices, perceived usefulness Word Count: 300
Organisational Culture, Work Environment and Job Performance of Secretaries in Federal Tertiary Institutions, Niger State, Nigeria
(Lead City University, 2022-12) Ndawancin Abdulkadir ABDULLAHI
The study investigated Organisational Culture, Work Environment and Job Performance of Secretaries in Federal Tertiary Institutions, Niger State, Nigeria. A Cross-sectional survey research design was adopted. The population consists of 165 secretaries of the selected Federal Tertiary Institutions, Niger State, Nigeria. A total enumeration approach was adopted. A validated questionnaire was used to collect data. The reliability co-efficient for the constructs ranged from 0.609 - 0.754. The data collected was analyzed using descriptive and inferential statistics. Findings revealed that Organisational culture has a strong positive and statistically significant influence on job performance; (Adj R2= 0.597; p= 0.000), the work environment has a strong positive and statistically significant influence on job performance (Adj R2= 0.270; p= 0.000), organisational culture and work environment has a strong positive and statistically significant influence on job performance of secretaries in Federal Tertiary Institutions in Niger State, Nigeria(Adj. R² = 0.577; p = 0.000). This study concluded that organisational culture and work environment significantly influences the job performance of secretaries in Federal Tertiary Institutions, Niger State, Nigeria. It was recommended that the management of Federal Tertiary Institutions, Niger State, Nigeria should focus on seminars that remind the secretaries of the importance of adhering to the culture of the institutions, ensure that all factors that aid timely response of secretaries while on duty and good environmental factors should be enhanced to encourage their secretaries to work effectively and efficiently. Keywords: Organisational Culture, Work Environment, Job Performance, Federal Tertiary Institutions, Niger State, Nigeria. Word Count: 250
Organizational Training and Job Performance of Administrative Staff in State-owned Polytechnics, Oyo State, Nigeria
(Lead City University, 2022-12) Rukayat Oyeyemi AKINPELU
Job performance (JP) of administrative staff (AS) is serious for transformation of higher institutions globally. However, studies have shown that JP of AS in Oyo State-owned polytechnics is perceived to be below standard. With this weakening, performance of AS in State-owned polytechnics in Oyo State have aggravated into poor service delivery and delay in attending to student’s request. Hence, this study investigated the influence of OT on JP of AS in State-owned polytechnics in Oyo State. Cross-sectional survey research design was adopted. Population consists of 1,509 administrative staff of the three polytechnics in Oyo State with a sample size of 307 staff determined through Raosoft (2004). Simple random sampling technique was adopted for the purpose of the study. A validated questionnaire was used to collect data. The reliability co-efficient for the constructs ranged from 0.74 to 0.81. Data collected was analyzed using descriptive and inferential statistics. Findings revealed that OT had significant influence on all measures of JP; ICT skill training (Adj. R2 = 0.099, F(3,257)= 10.518, p= 0.000), administrative skill training (Adj. R2 = 0.268, F(3,257)= 32.714, p= 0.000), automated office equipment skill training (Adj. R2 = 0.356, F(3,257)= 49.008, p= 0.000), Sources of Knowledge acquisition (SKA) significantly moderated the interaction between OT and JP of the administrative staff in Oyo State polytechnics (ΔR2 = 0.508, R² = 0.258, P= 0.000). This study concluded that OT significantly influences JP and SKA significantly moderated the interaction between OT and JP of AS in State-owned polytechnics, Oyo State, Nigeria. It was recommended that, management of Oyo State polytechnics should ensure there is adequate OT for AS performance, while they continue to implement the appropriate SKA strategies such as attending educational seminars, local summit and international summit to acquire new knowledge that will assist job performance of AS in Oyo State polytechnics. Keywords: Administrative Staff; Job Performance; Organizational Training; Oyo State; Polytechnic; Sources of Knowledge Acquisition Word Count: 300
Assessment of Modern Health Information Management Practices in the Selected Hospitals in Ogun State, Nigeria
(Lead City University, 2022-12) Toyin Paul, KAYODE
Assessment of Modern Health information management practices is based on using advanced technology in performing most HIM-related functions. Health Information Management practices are evolving from paper to electronic as technology advances around the globe. Observations and studies revealed that Patients express dissatisfaction with HIM practices of Hospitals which use primarily manual based methods of HIM practices. In this regard, this study deemed it fit to study Assessment of Health Information Management Practices in Selected Hospitals in Ogun State. Descriptive Survey research design was adopted for this study. The study population comprised 115 HIM professionals currently working in in selected Health facilities in Ogun State. A total enumeration sampling technique was used in this study. Data were analysed using descriptive statistics. Cronbach’s Alpha reliability coefficients of the constructs ranged from 0.69 to 0.89. Findings revealed that the level of use of qualified HIM professionals was high with a mean score of 4.01 while the usage of IT which is the bedrock of Modern HIM practices was low in selected Hospitals in Ogun State. The method of HIM practices adopted in the selected Hospitals was hybrid method of practice which is more of manual system with minimal use of automation system. The study concluded that there are challenges militating against effective modern HIM practices in the selected Hospitals in Ogun State. The study recommended that Federal and State Ministry of Health and Policy makers should increase yearly budget allocation for health system to cater for training and re-training of staff, provision of good infrastructures and essentials ICT tools for effective modern health information management practices in Ogun State. Keywords: Assessment, Health information management practices, Hospitals, Modern, Ogun state Word Count: 266
Leadership Styles, Communication Climate and Employee Commitment of Secretaries in Private Universities, Osun State, Nigeria
(Lead City University, 2022-12) Temitope Deborah, OYELADE
Abstract Employees play a crucial role in the day to day affairs of an organization. These affairs can only be carried out if these employees are highly committed to their organization. Commitment to an organization can also be achieved if there is an acceptable form of leadership style and an appealing communication climate. A situation whereby these factors are not in existence in an organization, there is every tendency that such organization will begin to encounter a gradual phase of extinction. Based on this, this study considers it fit to investigate the influence of leadership style (LS), communication climate (CC) on employee commitment (EC) of secretaries in private Universities in Osun State. Descriptive research design was adopted. Population consisted of 72 secretaries in private higher institution of learning in Osun state. Seventy-Two secretaries served as the sample size for this study. Total enumeration sampling technique was adopted as the sampling technique. The instrument utilized is a structured questionnaire, which was used to collect data from respondents. The reliability coefficient for each of the variable ranged from 0.75 to 0.90. Data collected was analyzed using descriptive and inferential statistics. Findings revealed that LS had no significant influence on EC (Adj. R2 = -0.001; p = 0.338), CC was also found not to significantly influence EC (Adj. R2 = -0.013; p = 0.815). Jointly, LS and CC were found not to statistically significantly influence EC (Adj. = .003, F(2, 69) = 1.100, p < 0.05). The study concluded that both LS and CC did not independently and jointly influenced EC. In light of this, the study recommended that organizational heads have got to promote to a large extent a trust climate in their organization. This will go a long way in reducing high level turnover among employees in organizations. Key Words: Communication Climate, Employee Commitment, Leadership Style, Secretaries. Word Count: 288
Information Communication Technology Skills, Information Literacy Skills and Electronic Library Patronage of Students in Public Polytechnics in Osun State, Nigeria
(Lead City University, 2022-12) Adebayo Oluwasegun ADEYEMO
The purpose of this study is to investigate Information Communication Technology Skills, Information Literacy Skills and Electronic Library Patronage by Students in Public Polytechnics in Osun State, Nigeria. This study was underpinned with the Diffusion of Innovation Theory (DOI), while the study’s population comprised National Diploma (ND) students of three selected polytechnics in Osun State, Nigeria. The study employed cross- sectional survey design. The sample size for the study was five hundred and sixty-one (561) students. Questionnaires was the instruments of data collection. Response rates of 53.7% was obtained. The reliability of the instrument was carried out through pilot study using 30 copies of questionnaire. The Cronbach alpha yielded a result of 0.86. The research questions were analyzed using frequency and percentage distribution while the hypotheses were tested using regression analysis. Findings revealed that the electronic information resources and electronic database is the reason student highly patronized Polytechnic Libraries in Osun State, Nigeria. Also, the findings of this study revealed that the ICT and Information Literacy Skills of Students of Public Polytechnics in Osun State is high. The study recommended that Library management should provide more ICT facilities and more training should be organized for the students. Keywords: ICT Skills, Information Literacy skills, Electronic Library Patronage, Polytechnics, Osun State, Nigeria Word Count: 196
Guerrilla Marketing Promotional Strategy, Self-Efficacy and Business Performance of SMEs in Ibadan Metropolis
(Lead City University, 2022-12) Abidemi Opeyemi BELLO
The evolution and development in Information Communication Technology (ICT) and use of various office application software has drastically transformed the activities in the office. Dayto-day operations in the contemporary organisations are now executed in methods and procedures with various modern technology. The development of high level of efficacy in ICT will attract a great impact on the employees’ job performance in the ever increasing information-based environment. Making use of ICT and office applications software towards achieving organisation goals are good but the difficulty in the deployment of office managers who have no prerequisite Information Communication Technology skills for the scheduled tasks. The study investigated Information Communication Technology self-efficacy, use of office application software and employee job performance in Public Polytechnics in Lagos state, Nigeria. The population of this study consists of four hundred and two (402) office managers (secretaries and administrative staff) of the two Government Polytechnics in Lagos State. The study adopted descriptive survey research design. A stratified random technique was used for selecting sample size of 201 derived from Krejcie and Morgan determination table. A structured questionnaire was utilized to acquire data from the respondent. Using regression analysis, all hypotheses were tested at 0.05 level of significance. The result of the findings revealed that Information Communication Technology (ICT) Self-Efficacy and Use of Office Application Software have high and positive correlation (R=0.799) with job performance of Office Managers as it also explain 60.3%(Adj.R 2=0.603) of the total variance in job performance of office managers in Public Polytechnics in Lagos State. Likewise, Information Communication Technology (ICT) Self-Efficacy and Use of Office Application Software, individually and combined, have significant influence on job performance of office managers (p < 0.05). The study therefore recommended that stakeholders should focus on both Information Communication Technology (ICT) self-efficacy and use of office application software as possible predInformation Communication Technology (ICT)ors of job performance of office managers and also ensure a balanced mix of policies that could facilitate effective use Information Communication Technology (ICT) tools among office managers. Keywords: Information Communication Technology (ICT) Self-Efficacy, Office Application Software, Office Managers. Wordcount: 333
Emotional Intelligence, Soft Skills and Employee Performance of Public Organizations in Kwara State
(Lead City University, 2022-12) Lanre, AKEWUSOLA
Employee Performance is germane to the realization of the objectives of public organizations in their desire for high revenue profile. However, preliminary investigations and existing studies revealed that employee performance in public organizations in Kwara State is on the decline. There is an apparent attitude of “government’s business is nobody’s business”, while this has been perceived to exist in the investigated public organizations, the ripple effect is on revenue drive of these public organizations. Literature abounds on training, motivation, and compensation as predictors of employee performance but their apparent paucity of literature on influence of emotional intelligence and soft skills as relevant to employee performance especially in public organizations. This study therefore, investigated the influence of emotional intelligence and soft skills on employee performance of public organizations in Kwara State. The study adopted a survey design. Population considered was 1,131 comprising all employees in public organizations in Kwara State. A sample size of 291 was derived from Krejcie and Morgan sample size determination table. The output of reliability statistics obtained Cronbach’s Alpha value of 0.903>0.70 based on the reliability test. The reliability co-efficient for the constructs was 0.903 indicating the research instruments consistency. Data collected were analyzed using descriptive and inferential statistics. Findings revealed that Emotional Intelligence had significant influence on Employee Performance (Adj R2 = 0.142, F(3,249)= 14.883, p= 0.000); Soft Skills also had significant influence on Employee Performance (Adj. R2= 0.151, F(4, 248)= 10.994, p= 0.000). Also, the result of the findings revealed that there exist a significant combined influence of Emotional Intelligence and Soft Skills on Employee Performance in public organizations in Kwara State: (Adj. R2= 0.162, F(2, 250)= 24.091, p= 0.000). Study concluded that both Emotional Intelligence and Soft Skills significantly influenced Employee Performance in the selected public organizations. It was therefore recommended that, management of public organisations in Kwara State should encourage their employees to be steadfast in projecting positive attitude in their relationship with fellow workers and customers. Keywords: Emotional Intelligence, Soft Skills, Employee Performance, Public Organizations. Word Counts: 294

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