Department of Office & Information Management

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Department of Office and Information Management

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We are committed to exploring the dynamic field of office administration, information systems, and data management.

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Browsing Department of Office & Information Management by Subject "Administrative Effectiveness"

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    Knowledge Management Practices, Digital Competence and Administrative Effectiveness of Secretaries in Private Universities, Osun State, Nigeria
    (Lead City University Ibadan, 2025-12) Fustina Ebunoluwa LAWAL
    This study investigated the influence of knowledge management practices and digital competence on the administrative effectiveness of secretaries in private universities in Osun State, Nigeria. The research was motivated by the increasing need for secretaries to integrate structured knowledge systems and digital skills to meet the demands of modern administrative roles. The study covered secretarial staff across seven private universities, with a total population of 172. A total enumeration method was adopted, and 130 valid questionnaires were retrieved for analysis. Descriptive statistics and regression analysis were employed to test the research hypotheses. The descriptive statistics revealed a high level of administrative effectiveness among secretaries, with a grand mean of 3.89. Knowledge management practices were also prevalent (grand mean = 3.76), indicating active engagement in documentation, sharing, and utilization of institutional knowledge. Digital competence recorded a grand mean of 3.83, reflecting strong proficiency in using digital tools and platforms. The regression results revealed that knowledge management practices significantly influence administrative effectiveness (β = 0.335, p < 0.05), leading to the rejection of H01. This indicates that effective knowledge documentation, sharing, and utilization enhance the productivity and decision-making of secretarial staff. Similarly, digital competence was discovered to have a significant positive effect on administrative effectiveness (β = 0.421, p < 0.05), resulting in the rejection of H02. This suggests that digital proficiency enables secretaries to handle modern office technologies, streamline workflows, and improve adaptability. Furthermore, the combined regression analysis showed that knowledge management practices and digital competence jointly accounted for 62% of the variance in administrative effectiveness (R² = 0.62, p < 0.05), thereby rejecting H03. The study concluded that administrative effectiveness among secretaries is significantly enhanced by structured knowledge management and digital proficiency. Secretaries equipped with both competencies are better positioned to support institutional goals, streamline workflows, and adapt to evolving administrative demands. It is recommended that institutions invest in digital training and formal knowledge systems to empower secretaries for optimal performance. Keywords: Knowledge Management Practices, Digital Competence, Administrative Effectiveness, Secretary, Private Universities. Word Count: 330
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    Records Management Practices, Perceived Organizational Support and Administrative Effectiveness of Secretaries in Public Universities in Lagos State, Nigeria
    (Lead City University, 2023-12) Chioma Ozuruonyeoke AGWATU
    Administrative effectiveness of secretaries in public universities in Lagos State could be enhanced by necessary records management practices training and organizational support from bosses. The life sustainer of every organization can be traced to records management and organizational support practices which are factors to enhance administrative effectiveness of secretaries. However, a situation whereby the indicators of records management and organizational support is not practiced, there is every tendency that the level of administrative effectiveness of secretaries in such organizations will be questioned. This study investigated the influence of Records Management Practices (RMP), Perceived Organizational Support (POS) on Administrative Effectiveness (AE) of secretaries in public universities in Lagos State, Nigeria. Descriptive research design was adopted. Population consists of 800 secretaries in public universities in Lagos State, Nigeria. Multistage sampling technique was adopted and 245 secretaries served as the sample size for the study. The reliability coefficient for each of the variable ranged from 0.70 to 0.95. Data collected was analyzed using descriptive and inferential statistics. The findings revealed that records management practices (β=0. .954, t = 49.586, F(1, 243)= 2458.806, p<0.05) has significant and positive influence on administrative effectiveness of secretaries in public universities in Lagos State, Nigeria, The result also showed that perceived organizational support (β=0.953, t = 48.983, F(1, 243)=2399.356, p<0.05) has significant and positive influence on the administrative effectiveness of secretaries in public universities in Lagos State, Nigeria. The result also showed that gender (β=0.160, t = 4.887, F(2, 242)= 1324.592, p<0.05) has significant and positive impact on influence of perceived organization support (β=0.821, t = 25.101, F(1, 243)=2399.356, p<0.05) on the administrative effectiveness of secretaries in public universities in Lagos State, Nigeria. And lastly, the result revealed that records management practices (β=0.511, t = 19.885, p<0.05) and perceived organization support (β=0.502, t = 19.529, p<0.05) have significant and positive combine influence on administrative effectiveness of secretaries in public universities in Lagos State, Nigeria with F(2, 242)=3344.512. The study concluded that in order to achieve a workable Record Management Practices (RMP) there must be a Perceived Organizational Support (POS) that would enhance the Administrative Effectiveness (AE) of secretaries. The study recommended that the organization develop and implement a clear-cut channel of communication. Key Words: Administrative Effectiveness, Lagos State, Perceived Organizational Support, Public Universities, Records Management Practices, Secretaries. Word count: 362