Department of Library & Information Science

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Browsing Department of Library & Information Science by Subject "deontological ethics"

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    Information and Communications Technology Use, Work Ethics and Library Users’ Satisfaction in Public Universities in Edo State, Nigeria
    (Lead City University, 2023-12) Anthony Oboite SOLOMON
    This study investigated the influence of ICT use and work ethics by librarians on library users’ satisfaction in public universities in Edo State; the objectives were to identify the level of library users’ satisfaction in these universities, examine the level of ICT use by librarians in these universities, examine the work ethics of these librarians, determine the influence of ICT use on these library users’ satisfaction, the influence of work ethics on these library users’ satisfaction, and the combined influence of ICT use and work ethics on these library users’ satisfaction. The models adopted for the study were Expectancy- Disconfirmation Model, Technology Acceptance Model, and Theory of Deontological Ethics. The descriptive survey research design was adopted; and the study population was 12,400 library users, with a sample size was 388, while the simple random sampling technique was adopted. The instrument for data collection was the structured questionnaire, and data collected was analysed using descriptive and inferential statistics. Findings showed that library users were satisfied with service delivery of librarians, they perceived librarians as professionals who use ICTs and uphold high level of work ethics. Findings also showed that ICT use had a strong influence on library users’ satisfaction (R2 = 0.448; F = 250.565; p = 0.001); work ethics had a weak influence on library users’ satisfaction (R2 = 0.222; F = 87.922; p = 0.001); while ICT use and work ethics had a high combined influence on library users’ satisfaction (Adj. R2 = 0.446; F = 125.698; p = 0.001). The research concluded that library users rarely patronised the library despite the high ICT usage skills and high ethical standard of librarians. The research recommended that there is the need to ensure library users’ satisfaction, while librarians embrace the use of ICTs and uphold high work ethics. Keywords: library user satisfaction, information and communication technology, work ethics, expectancy disconfirmation, technology acceptance, deontological ethics. Word count: 297