Emotional Intelligence, Information & Communication Technology Skills and Reference Service Delivery among Library Personnel in Universities, Oyo State Nigeria

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dc.contributor.authorFelicia Aderiyike IYANDA
dc.date.accessioned2025-09-23T13:10:36Z
dc.date.available2025-09-23T13:10:36Z
dc.date.issued2024-12
dc.description.abstractReference service has become essential in academic libraries as the information landscape becomes more complex. The study aims to examine the influence of emotional intelligence and ICT skills on reference services delivery in universities in Oyo State. The study adopted a descriptive survey research design. The population for this study consisted of 103 library personnel from ten (10) universities in Oyo State. Total enumeration is adopted in selecting the study sample in view of the manageable number of respondents to be involved in the study. The instrument used in this research is a structured questionnaire adapted from relevant theories and models. Data analysis entails the use of descriptive statistic such as simple frequencies and percentages while the research hypotheses were analysed using inferential statistics. The results show a moderate level of reference services delivery in the universities (Mean = 2.83). The study also found a high level of emotional intelligence (Mean = 3.14) but a moderate level of ICT skills (Mean = 2.87) among the respondents. The test of hypotheses revealed that emotional intelligence (Adj. R2 = 0. 711; p = 0.00) and ICT skills (Adj R 2 = 0.165; p = 0.00) significant influence reference services delivery in the universities. The study concluded that effective reference service delivery in academic libraries depends greatly both on emotional intelligence and ICT skills of librarians. It was therefore, recommended that academic libraries in Oyo State should create a supportive work environment that encourages continuous professional development. This includes promoting teamwork and collaboration among library staff to facilitate the sharing of bestpractices in emotional intelligence and ICT competencies. Keywords: Academic libraries, Emotional Intelligence, ICT Skills, Reference Services, Library Services Word Count: 265
dc.identifier.citationKate Turabia
dc.identifier.otherM.Sc
dc.identifier.urihttps://repository.lcu.edu.ng/handle/123456789/1081
dc.language.isoen
dc.publisherLead City University, Ibadan
dc.relation.ispartofseriesM.Sc
dc.subjectAcademic libraries
dc.subjectEmotional Intelligence
dc.subjectICT Skills
dc.subjectReference Services
dc.subjectLibrary Services
dc.titleEmotional Intelligence, Information & Communication Technology Skills and Reference Service Delivery among Library Personnel in Universities, Oyo State Nigeria
dc.typeThesis

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