Perception of Patient Safety Culture among Healthcare Professionals and Patient Satisfaction in Ibadan South-West Region, Oyo State. Nigeria.
| dc.contributor.author | Abel Nnamdi CHUKWUEMEKA | |
| dc.date.accessioned | 2024-05-21T10:26:38Z | |
| dc.date.available | 2024-05-21T10:26:38Z | |
| dc.date.issued | 2022-12 | |
| dc.description.abstract | Globally, patient safety culture and patient satisfaction are considered vital components to improve care, reduce adverse events, and understand patients’ needs in order to deliver quality healthcare/medical services. However, these are still emerging concepts in Nigeria and other developing countries. The main objectives of this study were to assess patient safety culture among healthcare professionals, and patient satisfaction among patients in primary and secondary healthcare facilities in Ibadan South-west local government area of Oyo State, Nigeria. In this cross-sectional study, investigators collected data with the English versions of the Hospital Survey on Patient Safety Culture (HSOPSC) version 2.0 questionnaires and the Short-form Patient Satisfaction Questionnaire (PSQ-18). Investigators analyzed data using the Statistical Package for the Social Sciences (SPSS) software with descriptive statistics, Pearson Correlation Analysis, and One-way analysis of variance (ANOVA). A total of 271 healthcare professionals and 387 patients participated in the study. Study findings showed the overall perception of Patient Safety Culture to be 72.1% which was slightly above the 2021 SOPS hospital 2.0 database report. Among patient safety dimensions, Teamwork (88.5%) and Reporting Patient Safety Events (47.4%) were the highest and lowest percentage of positive responses (PPR) respectively. Overall satisfaction among patients was 67.9%, where Communication (84.5%) and Financial Aspect (54.9%) were the highest and lowest percentage of positive responses respectively. Furthermore, findings showed no significant correlation between patient safety culture and patient satisfaction. Patient safety culture and patient satisfaction are emerging concepts in Nigeria. The assessed dimensions showed the need to improve safety culture among healthcare professionals and provide quality healthcare service that meets the expectations of patients. Therefore, stakeholders, policymakers, and managers should not ignore the significance of patient safety culture and patient satisfaction regarding healthcare service delivery. They should employ policies, strategies, and programs that improves safety culture across all healthcare institutions. Keywords: Patient Safety, Patient Safety Culture, Patient Satisfaction, Percentage of Positive Responses (PPR), Healthcare Institution, Healthcare Professional, Hospital Survey on Patient Safety Culture (HSOPSC), Short-form Patient Satisfaction Questionnaire (PSQ-18), Ibadan South-west Local Government Area (LGA). Word Count : 296 | |
| dc.identifier.citation | Kate Turabian | |
| dc.identifier.other | M.Sc | |
| dc.identifier.uri | https://repository.lcu.edu.ng/handle/123456789/194 | |
| dc.language.iso | en | |
| dc.publisher | Lead City University | |
| dc.relation.ispartofseries | M.Sc | |
| dc.title | Perception of Patient Safety Culture among Healthcare Professionals and Patient Satisfaction in Ibadan South-West Region, Oyo State. Nigeria. | |
| dc.type | Thesis |