Workplace Conflict Management Styles, Organizational Support and Administrative Staff Job Commitment of Private Universities in Oyo State

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dc.contributor.authorAdekunbi Tolulope ADEPOJU
dc.date.accessioned2025-06-10T11:39:04Z
dc.date.available2025-06-10T11:39:04Z
dc.date.issued2024-12
dc.description.abstractThis study investigated the level of job commitment, workplace conflict management styles, and organizational support perception among administrative staff in private universities in Oyo State, Nigeria. A sample of 675 administrative staff members participated in the study, and data were collected using the Workplace Conflict Management Style, Organisational Support, and Job Commitment among Administrative Staff Questionnaire (WCMSOSJCASQ). Descriptive and inferential statistical analyses were conducted to examine the data. The findings revealed a high level of job commitment among administrative staff, with a mean score of 3.36 and percentages that ranged from 38.81% to 55.56% across various aspects. Cooperative conflict management styles were predominantly used, with mean scores ranging from 2.88 to 3.12 and percentages ranging from 25.93% to 45.93%. Organizational support was perceived positively, with mean scores ranging from 3.14 to 3.37 and percentages ranging from 38.37% to 46.67%. However, regression analysis did not find significant combined influence (F = 1.035, p = 0.339) nor relative influence (F = 0.107, p = 0.900) of conflict management styles and organizational support on job commitment. The study recommended promoting collaborative conflict resolution, enhancing supervisor support, implementing recognition programmes, investing in professional development, and conducting regular employee feedback surveys to improve job commitment and organizational effectiveness. This research contributed to a deeper understanding of organizational behaviour in educational institutions and highlights areas for further exploration in the field of organizational psychology and management. Keywords: Workplace conflict management, organizational support, job commitment Word Count: 288
dc.identifier.citationKate Turabia
dc.identifier.otherM.ED
dc.identifier.urihttps://repository.lcu.edu.ng/handle/123456789/866
dc.language.isoen
dc.publisherLead City University, Ibadan
dc.relation.ispartofseriesM.ED
dc.subjectWorkplace conflict management
dc.subjectorganizational support
dc.subjectjob commitment
dc.titleWorkplace Conflict Management Styles, Organizational Support and Administrative Staff Job Commitment of Private Universities in Oyo State
dc.typeThesis

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