Cloud Computing Policy and Healthcare Service Delivery in Lagos State, Nigeria
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Date
2024-11
Journal Title
Journal ISSN
Volume Title
Publisher
LCU
Abstract
This study investigates the substantial correlation between cloud computing policy and the
provision of healthcare services at state-owned hospitals in Lagos, Nigeria. It employs primary
and secondary research methods. With the aid of sample size determination, the study realised
that 145 questionnaire and stratified sampling techniques were adopted which enabled the
study to distribute the questionnaire among the selected respondents which including medical
doctors, matron/midwives, laboratory scientists/technologists, nurses, accountants, and records
personnel. Regression analysis was used to analyse the data collected from the selected
respondents. The study's findings reveal that, despite the implementation of cloud computing,
there has been no improvement in service delivery for health record-keeping in Nigeria.
Consequently, the study suggests that failure to identify problems and provide appropriate
solutions could further compromise the efficacy of record-keeping service delivery. This study
proposes several recommendations, including the need for policymakers to provide extensive
training to staff responsible for managing health records technology. Additionally, it
emphasizes the significance of ongoing policy evaluation and monitoring to guarantee effective
communication of policies. This will enable policymakers to identify areas of uncertainty and
address them, thereby facilitating effective service delivery in Nigeria.
Description
Keywords
Cloud computing, Digitalization, Public Policy, Health Records, Service Delivery