Department of Management & Accounting

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Department of Management and Accounting

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We are dedicated to exploring the dynamic fields of management, finance, and accounting.

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Browsing Department of Management & Accounting by Subject "Banking Industry"

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    Firm-Specific Capability, Agile Leadership, and Family Business Continuity in Lagos State, Nigeria
    (2024-12) Olabisi Esther ADEOYE
    Family businesses play a pivotal role in driving economic growth and development, contributing substantially to GDP, employment, and innovation worldwide. Despite their importance, these enterprises often face numerous challenges, including economic uncertainties, succession issues, and external shocks, such as the COVID-19 pandemic. These challenges threaten their sustainability and continuity across generations, with a significant proportion of family businesses failing to survive beyond the founding generation. This study investigates how firm-specific capabilities—namely, social media agility, innovation capability, and organizational learning—impact the competitiveness and operational efficiency of family businesses in Lagos State, Nigeria. Using a quantitative research approach, the study explores the moderating role of agile leadership on the relationship between these capabilities and business continuity. The analysis reveals that firm-specific capabilities significantly contribute to firm competitiveness (R² = 0.233, F (3,393) = 41.185, p < 0.05) and operational efficiency (R² = 0.308, F(3,393) = 59.748, p < 0.05). Organizational learning emerged as the most influential factor, positively impacting both competitiveness (β = 0.463, p < 0.05) and operational efficiency (β = 0.278, p < 0.05), while social media agility and innovation capability also contributed meaningfully. Notably, agile leadership significantly moderated the relationship between firm-specific capabilities and business continuity, enhancing the explained variance from 31.9% to 39.3% (ΔR² = 0.074, p < 0.05), which underscores its role in fostering an adaptive and resilient business culture. The study aligns with the dynamic capability theory (DCT) and contingency theory (CT), offering insights into how family businesses can sustain their operations by continually adapting internal competencies and fostering agile leadership. The study concludes that family businesses should prioritize organizational learning and leadership development to navigate a rapidly changing business environment. Keywords: Customer trust, E-Banking service quality, Banking Industry, Organisational Performance Word Count: 277
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    High-Performance Work System, Information Security Competence, and Innovation Performance of Selected Deposit Money Banks in Lagos State
    (Lead City University, Ibadan, 2024-12) Temitope STEPHEN
    The banks have introduced innovative technological services to enhance customers' banking experience through the introduction of the automated teller machine, online banking, point on-sale machine, mobile banking, virtual assistants, and personal financial management tools. However, despite these improvements to service innovations, there are still a lot of dissatisfied customers. At times, fraud is been perpetrated on their account given the new technology. This development queries High-Performance Work System (HPWS) and Information Security Competencies (ISC) of DMBs in Nigeria. Hence, this study examined the interaction of HPWS, ISC, and innovation performance of DMBs in Lagos State. This study adopted a cross-sectional survey research design. The population was 12,732 bank employees in Lagos State. Sample of 446 was computed using Krejcie and Morgan formula(1970). The study adopted a stratified random sampling technique. A validated questionnaire was used to collect data. The Cronbach’s alpha reliability coefficients for the constructs ranged from 0.692 to 0.735. The response-rates of 87.7% was obtained. Data were analyzed using descriptive and inferential statistics. HPWS has a significant effect on the product innovation (Adj R 2 = 0.348, p=0.000, Q2 =0.152). HPWS has a significant effect on the market innovation (Adj R 2 = 0.27.9, p=0.000, Q2 =0.162). HPWS has a significant effect on the market innovation (Adj R 2 = 0.207, p=0.000, Q2 =0.115). ISC had no significant moderating effect on the interaction between HPWS and innovation performance of DMBs in Lagos State (ꞵ = 0.010, p>0.05). This study concluded that HPWS affects DMBs innovation performance and that information security also played a significant moderating role on the HPWS-Innovation performance linkage. The study recommended that bank management should review and commit more resource to authentic leadership and talent optimization activities given their inconsistent contribution to their performance. They should also assess of existing ISC and address issues that enhance their innovation performance. Keywords: High-performance work system, Information security competencies, Innovation performance, Banking Industry Word Count: 299