High-Performance Work System, Information Security Competence, and Innovation Performance of Selected Deposit Money Banks in Lagos State
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Date
2024-12
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Lead City University, Ibadan
Abstract
The banks have introduced innovative technological services to enhance customers' banking experience through the introduction of the automated teller machine, online
banking, point on-sale machine, mobile banking, virtual assistants, and personal financial management tools. However, despite these improvements to service innovations, there are still a lot of dissatisfied customers. At times, fraud is been perpetrated on their account given the new technology. This development queries High-Performance Work System (HPWS) and Information Security Competencies (ISC) of DMBs in Nigeria. Hence, this study examined the interaction of HPWS, ISC, and innovation performance of DMBs in Lagos State. This study adopted a cross-sectional survey research design. The population was 12,732 bank employees in Lagos State. Sample of 446 was computed using Krejcie and Morgan formula(1970). The study adopted a stratified random sampling technique. A validated questionnaire was used to collect data. The Cronbach’s alpha reliability coefficients for the constructs ranged from 0.692 to 0.735. The response-rates of 87.7% was obtained. Data were analyzed using descriptive and inferential statistics. HPWS has a significant effect on the product innovation (Adj R 2 = 0.348, p=0.000, Q2 =0.152). HPWS has a significant effect on the market innovation (Adj R 2 = 0.27.9, p=0.000, Q2 =0.162). HPWS has a significant effect on the market innovation (Adj R 2 = 0.207, p=0.000, Q2 =0.115). ISC had
no significant moderating effect on the interaction between HPWS and innovation performance of DMBs in Lagos State (ꞵ = 0.010, p>0.05). This study concluded that
HPWS affects DMBs innovation performance and that information security also played a significant moderating role on the HPWS-Innovation performance linkage. The study recommended that bank management should review and commit more resource to authentic leadership and talent optimization activities given their inconsistent contribution to their performance. They should also assess of existing ISC and address issues that enhance their innovation performance.
Keywords: High-performance work system, Information security competencies, Innovation performance, Banking Industry
Word Count: 299
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Keywords
High-performance work system, Information security competencies, Innovation performance, Banking Industry
Citation
Kate Turabia