Department of Office & Information Management

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    Assessment of Modern Health Information Management Practices in the Selected Hospitals in Ogun State, Nigeria
    (Lead City University, 2022-12) Toyin Paul, KAYODE
    Assessment of Modern Health information management practices is based on using advanced technology in performing most HIM-related functions. Health Information Management practices are evolving from paper to electronic as technology advances around the globe. Observations and studies revealed that Patients express dissatisfaction with HIM practices of Hospitals which use primarily manual based methods of HIM practices. In this regard, this study deemed it fit to study Assessment of Health Information Management Practices in Selected Hospitals in Ogun State. Descriptive Survey research design was adopted for this study. The study population comprised 115 HIM professionals currently working in in selected Health facilities in Ogun State. A total enumeration sampling technique was used in this study. Data were analysed using descriptive statistics. Cronbach’s Alpha reliability coefficients of the constructs ranged from 0.69 to 0.89. Findings revealed that the level of use of qualified HIM professionals was high with a mean score of 4.01 while the usage of IT which is the bedrock of Modern HIM practices was low in selected Hospitals in Ogun State. The method of HIM practices adopted in the selected Hospitals was hybrid method of practice which is more of manual system with minimal use of automation system. The study concluded that there are challenges militating against effective modern HIM practices in the selected Hospitals in Ogun State. The study recommended that Federal and State Ministry of Health and Policy makers should increase yearly budget allocation for health system to cater for training and re-training of staff, provision of good infrastructures and essentials ICT tools for effective modern health information management practices in Ogun State. Keywords: Assessment, Health information management practices, Hospitals, Modern, Ogun state Word Count: 266
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    Communication Skills, Emotional Intelligence and Service quality of Academic Staff in Public Tertiary Institutions, Ekiti State, Nigeria
    (Lead City University, 2022-12) Siene Elizabeth EKE
    As tertiary education systems diversify, quality has become the key word and the society is increasingly concerned about the excellence of teaching and value of presentation of instructions by academic staff in the tertiary institutions as quality education is the solution to most societal problems. Hence, it is paramount to identify the level of service quality, communication skills and the level of emotional intelligence of academic staff in public tertiary institutions in Ekiti State. A cross-sectional survey design was adopted with a population of 5,031 academic staff of four public tertiary institutions in Ekiti state. A sample size of 302 was computed through Krejcie and Morgan's sample-size table for the academic staff. The study adopted the simple random sampling technique to select the academic staff. The instrument designed for the study was adapted and validated. The Cronbach's Alpha coefficient range between 0.7, 0.8. 0.6, and 0.76 respectively. The response rate of 80.3% was achieved for the populations, and data were analyzed through descriptive and inferential statistics. Findings revealed that Communication Skills has a moderate and positive correlation with service quality of Educators under investigation (F(1, 243) = 129.227, p < 0.05). Study revealed that emotional intelligence has a moderate and positive correlation (R = 0.458) with service quality of educators of public institutions higher learning in Ekiti State and that communication skills and emotional intelligence have high and positive correlation (R = 0.626) with service quality of academic staff of public tertiary institutions in Ekiti State. The study inferred that a statistically significant effect of educators’ competence, effectiveness, reliable, responsiveness, and client-friendliness in public institutions of higher learning in Ekiti State and recommended that the management of public institutions should organize periodic communication skill training for the academic staff so as to stay relevant within the system. Keywords: Communication Skills; Emotional Intelligence; Service Quality. Word Count: 299
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    Data Processing Practices and Service Delivery of Health Information Personnel in Tertiary Hospitals in Owerri, Imo State, Nigeria
    (Lead City University, 2023-12) Christian Chimezurum NWANKWO
    Without the presence of health information professionals in a health institution, a whole lot of damage will be done to patient records. How effective health information professionals are has a whole lot of link with their service delivery level. A major factor that has been identified that will always boost the service delivery of health information professionals is the way and manner data is being processed. In the absence of deficient data processing practices, service delivery of health information professionals will always be questioned. It is in this regard that this study deemed it fit to investigate the influence of data processing practices on service delivery of health information professionals in tertiary institutions in Owerri, Imo state. The survey design was used. The target population consisted of 118 respondents sampled randomly from health information professionals in tertiary institutions in Owerri, Imo state. Total enumeration sampling technique served as the sampling technique used in this study. A validated questionnaire was the instrument used for data collection. Reliability coefficient of each of the variables ranged from 0.74 to 0.89. Response rate was 97.4%. The data were analyzed using descriptive and regression statistics. The study revealed that three out of the four components (data input, data processing and data storage) used to measure data processing output did significantly influenced service delivery ((R2 = 0.001; P >.05). While data output did not significantly influence service delivery (R2 = .002; p < .622). From a joint perspective, only data storage was found not to significantly influence service delivery (Adjusted R2 = .685, F(61.541 = 3.578; p > 0.05). The study recommended that Health Information Professionals have got to be trained very wellfor them to know how to use state-of-the-art facilities to store health data effectively. Keywords: Data processing practices, Health information professionals, Service delivery. Word Count: 292
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    Digital Literacy Skills and Job Performance of Library Staff in Research Institutes Ibadan, Oyo State
    (Lead City University, 2022-12) Omowero Juliana ADEJUMO
    Changes sweeping across libraries have never been as pronounced as seen in recent times with the advent of ICT applications. However, building on digital literacy is more important in the libraries for the librarian to stay ahead of future demand of the profession. The study, therefore, investigated digital literacy skills and job performance of library staff in research institutes Ibadan, Oyo State. The study used a descriptive and cross-sectional survey approach. The population of the study comprised all the one hundred and forty-eight (148) library staff in the ten (10) Research institutes in Ibadan, Oyo State and a total enumeration sampling method was used. A structured questionnaire was used to gather data. Descriptive and inferential statistics were used for quantitative data analysis. The test of hypotheses shows that Information literacy skills (ß=0.498, t=6.265, p<0.05) has significant influence on job performance, ICT skills (ß=0.794, t=4.940, p<0.05) has a significant influence on job performance, Library staff attitude (ß=0.235, t=2.639, p<0.05) has a significant influence on job performance. The level of digital literacy skills among the library staff is high. The findings have shown that library staff in research institutes in Ibadan Oyo State have high job performance with high level of digital skills. It was concluded that research institute libraries will take advantage of technological development to improve their services and their staff must also improve on their computer attitude and adaptive performance in order to remain effective and efficient. It was therefore recommended that library staff in research institutes should be exposed to more training in change management to improve on their adaptive performance. Librarians should also engage in continuous personal development to improve their adaptive skills. ICT skills acquisition must be an integral part of the evaluation of library staff in research institutes irrespective of job description. Keywords: Job performance, Digital literacy skill, Information Literacy skill, ICT skill and Attitude. Word Count: 297
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    Digital Transformation, Work Environment and Administrative Staff Job Performance in Federal Tertiary Institutions, South-west, Nigeria
    (Lead City University, 2023-12) Tajudeen Adisa JIMOH
    The dynamic nature of modern organisations as a result of evolving technologies, changes in structures, systems and human components of workplace, among others, emphasizes the importance of digital technology and work environment. The objective of this study was to examine the influence of digital transformation and work environment on job performance of administrative staff of federal tertiary institutions in South-west, Nigeria. Mixed method research design was employed and the population comprised 5557 administrative staff of 14 federal tertiary institutions, out of which 373 were selected through systematic multi-stage sampling technique. Quantitative data were collected with a questionnaire tagged “Digital Transformation, Work Environment and Administrative Staff Performance Questionnaire” while qualitative data were collected through interview. Descriptive and inferential statistics ,were used for data analysis and the hypotheses were tested at 0.05 level of significance. It was found that digital transformation and work environment have significant combined influence on job performance of administrative staff of federal tertiary institutions in South- west, Nigeria (R=0.686; Adj.R2=0.467; P=0.000<0.05). Digital transformation was found to account for higher relative influence on job performance of the administrative staff (R=0.715; Adj.R2=0.507; P=0.000<0.05) than work environment (R=0.594; Adj. R2=0.349; P=0.00<0.05). It was also found that work experience has no significant moderating effect on the interaction of digital transformation with job performance of the administrative staff of federal tertiary institutions in South-west, Nigeria (ΔR2=0.000, ΔF=0.007; P=0.935>0.05). The study concluded that the level of digital transformation activities and the conducive nature of workplace environment are critical factors that influence job performance of administrative staff of federal tertiary institutions in South-west, Nigeria. It was recommended that the management of Federal tertiary institutions in South-West, Nigeria should intensify their digital transformation efforts and provide conducive work environment to their administrative staff with a view to improving their performance. Keywords: Administrative Staff, Digital Transformation, Federal Tertiary Institutions, Job Performance, Work Experience, Work Environment Word Count: 298
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    Emotional Intelligence, Soft Skills and Employee Performance of Public Organizations in Kwara State
    (Lead City University, 2022-12) Lanre, AKEWUSOLA
    Employee Performance is germane to the realization of the objectives of public organizations in their desire for high revenue profile. However, preliminary investigations and existing studies revealed that employee performance in public organizations in Kwara State is on the decline. There is an apparent attitude of “government’s business is nobody’s business”, while this has been perceived to exist in the investigated public organizations, the ripple effect is on revenue drive of these public organizations. Literature abounds on training, motivation, and compensation as predictors of employee performance but their apparent paucity of literature on influence of emotional intelligence and soft skills as relevant to employee performance especially in public organizations. This study therefore, investigated the influence of emotional intelligence and soft skills on employee performance of public organizations in Kwara State. The study adopted a survey design. Population considered was 1,131 comprising all employees in public organizations in Kwara State. A sample size of 291 was derived from Krejcie and Morgan sample size determination table. The output of reliability statistics obtained Cronbach’s Alpha value of 0.903>0.70 based on the reliability test. The reliability co-efficient for the constructs was 0.903 indicating the research instruments consistency. Data collected were analyzed using descriptive and inferential statistics. Findings revealed that Emotional Intelligence had significant influence on Employee Performance (Adj R2 = 0.142, F(3,249)= 14.883, p= 0.000); Soft Skills also had significant influence on Employee Performance (Adj. R2= 0.151, F(4, 248)= 10.994, p= 0.000). Also, the result of the findings revealed that there exist a significant combined influence of Emotional Intelligence and Soft Skills on Employee Performance in public organizations in Kwara State: (Adj. R2= 0.162, F(2, 250)= 24.091, p= 0.000). Study concluded that both Emotional Intelligence and Soft Skills significantly influenced Employee Performance in the selected public organizations. It was therefore recommended that, management of public organisations in Kwara State should encourage their employees to be steadfast in projecting positive attitude in their relationship with fellow workers and customers. Keywords: Emotional Intelligence, Soft Skills, Employee Performance, Public Organizations. Word Counts: 294
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    Employee Coordination Practices, Organisational Culture and Emotional Intelligence as Determinants of Job Performance among Secretaries in Federal Universities in South-west, Nigeria
    (Lead City University, 2023-12) Virginia Ochanya ONCHE
    It has been observed that the level of job performance among secretaries in most public universities in Nigeria is perceived to be low compared to what obtains among other employees of the same educational sector. This could be attributed to low level of employee coordination practices, low emotional intelligence, among others. The study, therefore, examined employee coordination practices, organizational culture and emotional intelligence as determinants of job performance among secretaries in federal universities in South-west, Nigeria. The descriptive survey design was adopted for the study. The population of the study comprised 500 secretaries. A questionnaire was used for data collection; and the reliability test of the instrument was job performance, 0.93; employee coordination practices, 0.93; organisational culture, 0.91 and emotional intelligence, 0.96. Data were analysed using descriptive and inferential statistics. Findings showed that the level of job performance of secretaries in federal universities in South- west, Nigeria was moderate (x  2.14). Roles and responsibilities (x  2.14), participation in decision making (x  2.36) and transparency (x  2.43) were the employee coordination practices that exist among secretaries. Rules (x  2.43) and values (x  2.07) were adequately followed and maintained by secretaries. The level of emotional intelligence of secretaries was moderate (x  2.28). Employee coordination practices (F (3, 211) = 67.476, P<0.05), organisational culture (F (2, 212) = 85.182, p<0.05) and emotional intelligence (F (2, 212) = 221.952, p<0.05) had significant influence on job performance. There was a significant combined influence of employee coordination practices, organisational culture and emotional intelligence on job performance, (F (3, 211) = 129.093, p<0.05). The study concluded that employee coordination practices, organisational culture and emotional intelligence have significant influence on job performance of secretaries in federal universities in South-west, Nigeria. It was recommended that management of the universities should communicate clearly the goals, structure, responsibilities and culture to secretaries as this could improve their job performance. Keywords: Employee coordination practices, Organisational culture, Emotional intelligence, Job performance, Secretaries Word Count: 300
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    Employee Creativity, Organisational Training and Job Productivity of Administrative Staff in Ogun State Polytechnics, Nigeria
    (Lead City University, 2023-12) Sarah Chinenye UGOCHUKWU
    Job productivity is one of the major driving forces of thriving organisations and it is critical to Administrative staff of Ogun State Polytechnics. This study investigated the impact of employee creativity and organizational training on job productivity of administrative staff of Ogun state polytechnics, Nigeria. Survey method with the use of structured questionnaire was employed for data collection. The population of the study comprised all the 415 administrative staff of the three selected State Polytechnics in Ogun state (Ogun State Institute of Technology, Igbesa, Moshood Abiola Polytechnic, Abeokuta and DS Adegbenro ICT Polytechnic, Itori, Ewekoro). Based on Krejcie and Morgan Sample Size Determinant table, an appropraite sample size of 201 Administrative staff were randomly selected. 201 copies of the validated questionnaire were distributed to administrative staff in the three institutions. The instrument used was tagged Employee Creativity, Organizational Training and Job Productivity (ECOTJoP) Scale. The reliability test using Cronbach’s alpha revealed sufficient reliability value of 0.7. Descriptive and inferential methods of data analysis were employed to determine the extent to which employee creativity and organisational training influenced job productivity of administrative staff of the Institutions. The result yielded a coefficient of multiple regression R = 0.82, R-square = 0.67, Adj.R2= 0.66. This suggests that the two factors combined accounted for 66% variance in the prediction of job productivity. The ANOVA result from the regression analysis shows that there was a significant effect of the independent variables on the job productivity, F (2,195) = 195.31, p<0.05. The study concluded that training and creativity are key factors that influence organizational productivity. It was recommended that management of Ogun state Polytechnics should periodically embark on training their administrative staff in order to improve productivity, effectiveness and efficiency in the institutions and also, creativity should be highly encouraged among the administrative staff of the institutions. Key Word: Employee Creativity, Organisational Training, Administrative staff, State Polytechnics Word Count: 301
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    Ethical Practices, Perceived Usefulness and Usage of Electronic Medical Records by Health Information Management Professionals in Federal Tertiary Hospitals, Lagos State, Nigeria
    (Lead City University, 2022-12) Obiorah Anthony EDOZIE
    Transition to electronic medical record (EMR) has brought rapid shift in the world of medicine, presenting both new challenges as well as opportunities for improving health care. Clinicians struggle to adapt to the changes imposed by the EMR while maintaining best practices. This work aims to identify the relationship and impact of ethical practices and perceived usefulness of EMR on its usage. The researcher extracted relevant data from recent related works. Descriptive research design was used for this study and structured questionnaire was the instrument for data collection. The target population for this study are health information professionals working at National Orthopaedic Hospital, Igbobi, Lagos and Federal Neuro-Psychiatric Hospital, Yaba, Lagos. The population for this study is eighty (80) health information management professionals. The instrument used is a structured questionnaire. Collected data were analyzed through descriptive and inferential statistics. The study revealed that ethical practices had a significant effect on the usage of EMR (Adjusted R2= 0.142; p< 0.05) and perceived usefulness of EMR had a significant effect on the usage of EMR by the respondents (Adjusted R2= 0.116; p< 0.05) The study also revealed that ethical practices and perceived usefulness of EMR had a combined significant effect on the usage of EMR by the respondents. (Adjusted R2= 0.267; p< 0.05). The study concluded that there is a statistically significant effect of ethical practices and perceived usefulness on EMR usage by health information management professionals of the selected federal hospitals in Lagos State, Nigeria. The study recommended that hospital managements of federal government hospitals studied, should strengthen patient data protection through policies, awareness/training and enforcement. Customize EMR to facility specifications to boost positive perception and acceptability of the application through wide consultations and participations to ensure adequacy, training/motivating staff to develop ICT skills to enable adaptation and ultimately enhance performance. Keywords: electronic medical records, health information management professionals, ethical practices, perceived usefulness Word Count: 300
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    Gender Stereotypes and Self-Efficacy on Learning Outcomes and Perceived Academic Performance of Office Technology and Management Students in Public Polytechnics, South-west, Nigeria
    (Lead City University, 2023-12) Lydia Yemisi OLUDELE
    The study aimed at investigating influence of gender stereotypes and self-efficacy on learning outcomes and perceived academic performance of Office Technology and Management (OTM) students in public polytechnics, Southwest, Nigeria. The study employed descriptive research design. The study sample 341 from 2,327 OTM students, using proportionate stratified sampling technque. A 61-item questionnaire with 4 sections was used for data collection. The instrument’s reliability yielded Cronbach Alpha values of 0.921, 0.848, 0.784, and 0.780 for the four sections. Descriptive and inferential statistics were used to analyzed the data. The study found that the levels of learning outcomes (X=2.73) and perceived academic performance (X=2.74) of the OTM students to be high. The study revealed that personal and societal gender stereotypes relate to OTM students. Self-efficacy level of the students was also found to be high (X=2.75). The study also found that gender stereotypes have significant negative influence on learning outcomes (β = -0.257, t = -5.878, p< 0.05) and perceived academic performance (β = - 0.180, t = -3.635, p> 0.05), while self-efficacy was found to have significant positive influence on both learning outcomes (β = 0.773, t = 20.622, p< 0.05) and perceived academic performance (β = 0.948, t=27.868, p< 0.05). The study concluded that gender stereotypes negatively influence learning outcomes and perceived academic performance, and that self-efficacy has positive influence on both learning outcomes and perceived academic performance of Office Technology and Management students. It was recommended that both students and teachers should redirect efforts at boosting self-efficacy level and should avoid stereotypes having negative impact on learning outcomes and perceived academic performance. Keywords: Learning Outcomes, Perceived Academic Performance, Gender Stereotypes, Self- efficacy, Office Technology and Management Word Count: 262
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    Guerrilla Marketing Promotional Strategy, Self-Efficacy and Business Performance of SMEs in Ibadan Metropolis
    (Lead City University, 2022-12) Abidemi Opeyemi BELLO
    The evolution and development in Information Communication Technology (ICT) and use of various office application software has drastically transformed the activities in the office. Day￾to-day operations in the contemporary organisations are now executed in methods and procedures with various modern technology. The development of high level of efficacy in ICT will attract a great impact on the employees’ job performance in the ever increasing information-based environment. Making use of ICT and office applications software towards achieving organisation goals are good but the difficulty in the deployment of office managers who have no prerequisite Information Communication Technology skills for the scheduled tasks. The study investigated Information Communication Technology self-efficacy, use of office application software and employee job performance in Public Polytechnics in Lagos state, Nigeria. The population of this study consists of four hundred and two (402) office managers (secretaries and administrative staff) of the two Government Polytechnics in Lagos State. The study adopted descriptive survey research design. A stratified random technique was used for selecting sample size of 201 derived from Krejcie and Morgan determination table. A structured questionnaire was utilized to acquire data from the respondent. Using regression analysis, all hypotheses were tested at 0.05 level of significance. The result of the findings revealed that Information Communication Technology (ICT) Self-Efficacy and Use of Office Application Software have high and positive correlation (R=0.799) with job performance of Office Managers as it also explain 60.3%(Adj.R 2=0.603) of the total variance in job performance of office managers in Public Polytechnics in Lagos State. Likewise, Information Communication Technology (ICT) Self-Efficacy and Use of Office Application Software, individually and combined, have significant influence on job performance of office managers (p < 0.05). The study therefore recommended that stakeholders should focus on both Information Communication Technology (ICT) self-efficacy and use of office application software as possible predInformation Communication Technology (ICT)ors of job performance of office managers and also ensure a balanced mix of policies that could facilitate effective use Information Communication Technology (ICT) tools among office managers. Keywords: Information Communication Technology (ICT) Self-Efficacy, Office Application Software, Office Managers. Wordcount: 333
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    Human Capital Development and Data Literacy Skills of Cloud Computing Services among Administrators in ICT Polytechnics, Ogun State, Nigeria
    (Lead City University, 2023-12) Oluseyi Augustina AKAH
    Cloud computing service provide easier and quicker information retrieval and discovery, allow students to store and share documents, offer a more flexible environment by enabling ubiquitous access to materials, and facilitate interaction among students and instructors. However, it is worthy of note that administrators in ICT Polytechnics, Ogun State, Nigeria have been battling with problems of poor technological advancement and implementation due to ineffective staff training and poor data literacy skills. This prompted this study to investigate Human Capital Development and Data Literacy Skills of the Quality of Cloud Computing Services among Administrators in ICT Polytechnics, Ogun State, Nigeria. The study adopted a descriptive and cross-sectional survey design. The population of the study was 186 administrators in ICT Polytechnics, Ogun state, Nigeria. A structured qustionaire was adopted for data collection. The reliability result of the instrument was 0.904 Cronbach Alpha coefficient. 186 copies of questionnaires were administered and 126 was recovered which represent 67.7% response rate. Data were analyzed using descriptive and inferential statistics. Findings revealed that the human capital development and data literacy skills have positive and significant influence on the quality of cloud computing services of administrators in ICT Polytechnics, Ogun State, Nigeria (Adj. R2 = 0.560, F(2, 123) = 80.694, p < 0.05). This study concluded that human capital development and data literacy skills influences the quality of cloud computing services among administrators in ICT Polytechnics, Ogun State, Nigeria. The study recommended that administrators in ICT Polytechnics should continually improve on the quality of cloud computing services provided. Keywords: Cloud Computing Service, Administrators, Human Capital Development, Data Literacy Skills. Word Count: 251
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    Human Relation, Employee Motivation and Job Performance of Secretarial Staff in State Owned Polytechnics in Ogun State, Nigeria
    (Lead City University, 2022-12) Maryam Bamidele OLOWOOKERE
    Job Performance of employees in any organization can be determined by two major factors. These factors are employee motivation and human relations. Absence of human relations and employee motivation among employees of an organization will always lead to low performance level. For this not to be the order of the day, this study deemed it fit to investigate the Influence of Human Relations (HR) and Employee Motivation (EM) on Job Performance (JP) of Secretarial Staff in state-owned polytechnics in Ogun state. Descriptive research design was adopted. Population consists of 140 secretaries in state-owned Polytechnics Ogun state. 140 secretaries served as the sample size for this study. Total enumeration sampling technique was adopted as the sampling technique for this study as well. The Cronbach Alpha reliability coefficient for each of the variable ranged from 0.70 to 0.85. Data collected was analyzed using descriptive and inferential statistics. Findings revealed that HR had no significant influence on JP (Adj. R2 = .011; F 1.138 = 2.529, p> 0.05), EM was also found not to significantly influence JP (Adj. R2 = .017; F 1.38 = 3.438, p> 0.05). Jointly, HR and EM were found not to significantly influence JP (Adj. R2= .028, F2, 137 = 3.003, p < 0.05). The study concluded that both HR and EM did not relatively and jointly influence JP. The study recommended that management of state owned polytechnics in Ogun state should set up a commensurate payment scheme for secretaries in taking into consideration the nature and scope of work done by secretaries. Management of state- owned polytechnics in Ogun state should also reward and recognize hard working secretaries in their institutions. This would make them to perform better in their jobs. Key Words: Employee motivation, Human relations, Job performance, Ogun state, Secretaries. WordCount: 285
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    Human Relation, Employee Motivation and Job Performance of Secretarial Staff in State Owned Polytechnics in Ogun State, Nigeria
    (Lead City University, 2022-12) Maryam Bamidele OLOWOOKERE
    Job Performance of employees in any organization can be determined by two major factors. These factors are employee motivation and human relations. Absence of human relations and employee motivation among employees of an organization will always lead to low performance level. For this not to be the order of the day, this study deemed it fit to investigate the Influence of Human Relations (HR) and Employee Motivation (EM) on Job Performance (JP) of Secretarial Staff in state-owned polytechnics in Ogun state. Descriptive research design was adopted. Population consists of 140 secretaries in state-owned Polytechnics Ogun state. 140 secretaries served as the sample size for this study. Total enumeration sampling technique was adopted as the sampling technique for this study as well. The Cronbach Alpha reliability coefficient for each of the variable ranged from 0.70 to 0.85. Data collected was analyzed using descriptive and inferential statistics. Findings revealed that HR had no significant influence on JP (Adj. R2 = .011; F 1.138 = 2.529, p> 0.05), EM was also found not to significantly influence JP (Adj. R2 = .017; F 1.38 = 3.438, p> 0.05). Jointly, HR and EM were found not to significantly influence JP (Adj. R2= .028, F2, 137 = 3.003, p < 0.05). The study concluded that both HR and EM did not relatively and jointly influence JP. The study recommended that management of state owned polytechnics in Ogun state should set up a commensurate payment scheme for secretaries in taking into consideration the nature and scope of work done by secretaries. Management of state- owned polytechnics in Ogun state should also reward and recognize hard working secretaries in their institutions. This would make them to perform better in their jobs. Key Words: Employee motivation, Human relations, Job performance, Ogun state, Secretaries. WordCount: 285
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    Influence of Instructional Facilities and Quality Assurance on Teaching of Office Technology and Management Courses in Public Polytechnics in South-West Nigeria
    (Lead City University, 2021-12) Sunday Ebhodaghe AKASI
    Effective teaching has had a major impact on students’ academic achievement over time. In Polytechnics, academic staff teaches skilled based courses. However, since the upgrading of Secretarial Studies to Office Technology and Management, teaching of OTM courses in polytechnics has been perceived to be ineffective because graduates lack the necessary abilities to meet established targets with dexterity. This has adversely affected the teaching of OTM courses in public polytechnics. Literatures abound on instructional facilities and quality assurance as predictor of effective teaching. However, little appears to have been done in considering instructional facilities and quality assurance mechanisms on effective teaching of OTM courses especially in public polytechnics. The study investigated instructional facilities and quality assurance on teaching of OTM courses in public polytechnics in South west, Nigeria. The study used a cross-sectional survey research design. The population consisted 184 Academic staff. Total enumeration sampling technique was used. A validated questionnaire was used for data collection. Reliability coefficients range from 0.72 to 0.80. A response rate of 95% was achieved. Data collected was analyzed through descriptive and inferential statistics using regression analysis. Findings revealed that there was a significant combined influence of instructional facilities and quality assurance with teaching of OTM courses (R 2 = 0.708, F = (2.37) = 44,875 t = 5.028, P< 0.05). Also, there is significant influence of instructional facilities and quality assurance on teaching of OTM courses (Adj R 2 = 0.692; p < .000). The study concluded that instructional facilities and quality assurance measures have significant influence on the teaching of OTM courses. It was recommended that polytechnics offering OTM courses should be provided with instructional facilities while quality assurance should be enforced to aid effective teaching. Keywords: Teaching, Instructional Facilities, Quality Assurance, Office Technology and Management Word count: 280
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    Influence of Stress Management and Employee Commitment of Administrative Staff in University of Ibadan
    (Lead City University, Ibadan, 2023-12) Eniola Christianah ABOLADE
    Employee commitment is crucial for organisational success as it may leads to increased job satisfaction, better job performance, and lower turnover rates. Some administrative staff lack a sense of commitment to their organisation, which leads to high turnover rates and low job performance. The reasons for this lack of commitment may include job dissatisfaction, limited opportunities for career advancement, poor work environment, and ineffective communication from management.The study, therefore, examinedthe influence of stress management on employee commitment among administrative staff in University of Ibadan. The descriptive survey design was adopted for the study. The population of the study comprised 375administrative staff in University of Ibadan. The sample size was 365 which was determined using Krejcie and Morgan sample table. A questionnaire was used for data collection; and the reliability test of the instrument was organizational commitment, 0.86 and stress management, 0.86. Data were analysed using descriptive and inferential statistics. Findings showed that the level of commitment of administrative staff was moderately high3.17). The level of stress management of administrative staff was moderately high 3.11). There was significant influence of stress management on employee commitment of administrative staff (F (1, 364) = 30.706, p<0.05). The study concluded that stress management had significant influence on employee commitment of administrative staff in University of Ibadan, Nigeria. It was recommended that to improve the level of organizational commitment, the management of University of Ibadan should carefully plan the job redesign process in the institution since this will ensure that suitable secretaries are placed in appropriate department thus making for a workforce poised towards goal attainment. Keywords: Stress management, Employee commitment, Administrative staff, University of Ibadan Word Count:290
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    Influence of Total Quality Management Practices on Customers’ Satisfaction and Retention in Multichoice Company, Lagos State, Nigeria
    (Lead City University, 2023-12) Cynthia Jane IROKANULO
    The study explored the influence of TQM practices on customer satisfaction and retention within the context of Multichoice Company, Lagos, Nigeria. To achieve this aim, four specific objectives were raised and two null hypotheses were formulated. Three related theories were reviewed and discussed. The study employed a descriptive survey research design. The population comprised of over five million customers of Multichoice Company in Lagos Mainland. The sample size of 384 customers was gotten using Krecie and Mogan and the targeted customers were purposively selected around Lagos Island. The data were primarily sourced by administering questionnaire to the customers of Multichoice Company at Lagos Mainland. Out of the expected sample size of 354, the researcher successfully retrieved 253 and they were analyzed using the frequency, percentage, mean and standard deviation. The two null hypotheses were analyzed using the Multiple Regression model. The results [(R=0.501 a, R2 =0.251, F =115.500, p <0.00; β1 = 0.042, p = 0.000; β2 = 0.080, p = 0.00] showed that there was a positive and significant relationship between TQM practices and customer satisfaction and retention. Multichoice's commitment to quality control, continuous improvement, employee involvement, and customer focus were identified as key factors contributing to heightened customer satisfaction levels. Additionally, the study identifies that high customer satisfaction positively influences customer retention, as satisfied customers are more likely to remain loyal to Multichoice and recommend its services to others. In conclusion, the study underscored the significance of TQM practices in the context of the Multichoice Company and the broader entertainment industry. It was therefore recommended that Multichoice Company should implement TQM principles and focus on customer satisfaction, and should not only meet customer expectations but also foster long-term customer loyalty, ensuring sustained success in a competitive market. Keywords: Total Quality Management, Customer Satisfaction, Customer Retention, Customer Focus, Excellence Service and Quality Word Count: 289
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    Information and Communication Technology Self-Efficacy, Personal Innovativeness and Use of Integrated Library Management Systems by Library Personnel in Universities, in Ondo State, Nigeria
    (Lead City University, 2022-12) Louisa Eno-Obong OKEDELE
    Information and communication technology plays a vital role in all spheres of life which librarianship is not excluded. Libraries has shifted from its traditional ways of doing things to automated system which has given birth to the use of integrated library management systems. It is in this regard that this study therefore deems it fit to investigate the ICT Self-efficacy, personal innovativeness and use of integrated library management systems by library personnel in universities in Ondo State. Descriptive survey design was adopted population consists of 111 library personnel in universities in Ondo State Nigeria. 111 library personnel served as the sample size after Krejcie and Morgan was applied to determine the sample size. Multi stage sampling techniques was used as well as a validated questionnaire was also used to collect data. The reliability coefficient for each of the variable ranges from 0.144 to 0.649. Data collected was analyzed using inferential statistics. Findings revealed that the level ICT-self-efficacy is high (X = 2.93) and the level of personal innovator is high (X = 3.10). Moreso, the findings of the hypothesis indicate that there is a significant of ICT-self-efficacy on the use of Information Library Management System by library personnel among universities in Ondo State and there is influence of personal innovativeness on the use of Information Library Management System. It is recommended that the management of the academic library should make effort by ensuring features of the Information Library Management System are fully maximized, and training and retraining of library personnel should be given priority. Keywords: Academic libraries, Integrated library management systems, ICT-self-efficacy, Personal innovativeness. Word Count: 247
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    Information and Communication Technology, Work Environment and Use of Electronic Health Records by Health Professionals in Private Hospitals Ibadan, Oyo State, Nigeria
    (Lead City University, 2022-12) Helen Folashade ADEOYE
    The study examined the influence of Information and Communication skills, work environment on the use of electronic records by health professionals in private hospitals, Ibadan, Oyo State. The research extracted relevant data from recent related work. The study design was descriptive, and structured questionnaire was the instrument used for data collection, with the study population consisting of 120 health professionals. The data collected was analyzed using inferential statistics. The results showed that the respondents were frequent ICT users (Mean = 3.74) which they used for keeping patients’ health records (Mean = 3.69) and managing healthcare processes (Mean = 3.61). The respondents also had a high perception of their skills in the use of Information and Communication Technology (Mean = 3.48) and their work environment was high (Mean = 3.60). Furthermore, the test of hypotheses revealed that ICT skills (R = 0.522, p<0.05), and work environment (R = 0.313, p<0.05) have a significant positive relationship with the use of electronic health records by health professionals in private hospitals, Ibadan, Oyo state. Both ICT skills and work environment had combined influence (Adj. R2 = 0.421, F(2,84)= 32.214, p= 0.000) on the use of ICT. The study concluded that increased ICT skills of health professionals are good indication of future progress. Therefore it was recommended that private hospitals in Ibadan, Oyo state should adopt purpose-built software for electronic health records management. Keywords: Electronic Health Record, Health Information Management, Health Professionals, Information and Communication Technology Skills, Records Management Word Count: 239
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    Information Communication Technology Self-Efficacy, Human Capacity Building and Service Quality of Secretaries in Federal Tertiary Institutions In Ogun State
    (Lead City University, 2023-12) Oluwatosin Abosede KEHINDE
    Secretaries are essential to the operations and growth of an institution. They act as intermediary between the management, staff/students and that is why is it important that secretaries render quality service so that the objective of the institution to be the best amongst its equals will be realized. However, there are several factors that can affect service quality, many of which have not been explored in the context of Nigerian tertiary institutions. This study examines the influence of information communication technology self-efficacy and human capacity building on service quality of secretaries in Federal Tertiary Institutions in Ogun State. The study adopted a descriptive survey research design. The population of this study consists two hundred and forty-one (241) secretaries employed in Federal Tertiary Institutions in Ogun State, Nigeria. One hundred and fifty (150) were randomly selected all together from the three Federal Tertiary institutions using simple random sampling technique. The research instrument was a structured questionnaire. The data was analyzed using descriptive and inferential statistics. The study found an overall high level of service quality amongst secretaries (3.19; 82%), high level of information communication technology (3.34; 91%),a high level of capacity building (3.79; 98%). The results also showed that human capacity building has a weak but significant influence on service quality of secretaries (R2=0.112; p=0.000). It also found that Information Communication Technology has a significant influence on service quality of secretaries (R2=0.288; p= 0.000). Multiple regression analysis shows that both information communication technology and human capacity building have a combined significant influence on service quality of secretaries (R2=0.399; p= 0.000). The researcher concluded that various factors, including Training and Education are very essential in shaping service quality. It was recommended that management of tertiary institutions should constantly train it employee, this will help the secretary to render better quality service. Keywords: Information Communication Technology, Human Capacity Building, Service quality, Secretaries, Federal Tertiary Institutions Word count: 299