Information Seeking Behaviour, Knowledge Management Practices and Service Quality of Office Technology and Management Lecturers in Polytechnics, Osun and Oyo State, Nigeria
No Thumbnail Available
Date
2024-12
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Lead City University, Ibadan
Abstract
The educational experiences of student and the reputation of the institution largely depends on service quality of lecturers, which is observed to not optimum enough. This is linked to several factors like information seeking behaviour and knowledge management processes. This study therefore seeks to examine the influence information seeking behaviour and knowledge management practices on service quality of OTM lecturers in Osun and Oyo State polytechnics, Nigeria. Descriptive survey design was adopted and the population of the study comprised 93 lecturers and 2,149 students of the selected polytechnics in Osun and Oyo State, Nigeria State. A structured questionnaire was adopted as the instrument for data collection. Total enumeration was used for lecturers’ population, while the sample size for students was determined using the Taro Yamane formula which resulted in a sample of 337. The quantitative data were analysed using descriptive and inferential statistics. The study found that the level of service quality (x̄=2.72) of the OTM lecturers is moderately high. Service quality (x̄=3.51) of the OTM lecturers as reported by the students is moderately high. Both
the level of information seeking behaviour (x̄= 2.83), and knowledge management practices (x̄= 2.95) of the OTM lecturers was moderately high. There was a significant influence of information seeking behaviour (R = 0.18; Adj.R2= .175p<0.05); knowledge management practices (R = 0.588; Adj.R2= .182) on Service quality of the OTM lecturers. Multiple regression analysis also shows that there was a significant combined influence of information seeking behaviour and knowledge management practices on service quality of the OTM lecturers in Osun State Polytechnics, Nigeria (R = 0.505; Adj.R2= .242; p<0.05). This study concluded that information seeking behaviour and knowledge management practices influenced service quality of OTM lecturers. It was therefore recommended that lecturers are provided with good teaching environment and in-service training to enhance their service quality.
Keywords: knowledge management practices, service quality information seeking behaviour, OTM lecturers, polytechnics
Word Count: 300
Description
Keywords
knowledge management practices, service quality information seeking behaviour, OTM lecturers, polytechnics
Citation
Kate Turabia