Workplace Diversity Management and Employee Performance of Selected Deposit Money Banks in Lagos State, Nigeria

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dc.contributor.authorUduak Ette, SAMUEL
dc.date.accessioned2024-07-26T11:24:34Z
dc.date.available2024-07-26T11:24:34Z
dc.date.issued2023-12
dc.description.abstractIn today's globalized and diverse work environment, deposit money banks in Nigeria face numerous challenges related to employee performance. Factors such as job satisfaction, employee effectiveness, productivity, and retention significantly impact the overall success of these financial institutions. One of the key issues facing deposit money banks is how to effectively manage workplace diversity to enhance employee performance. Hence, this study investigated the effect of workplace diversity management on employee performance of deposit money banks in Nigeria. This study adopted a descriptive research design, and the population consisted of 553 employees of four (4) selected deposit money banks in Nigeria which UBA and Union bank represents the old generation banks while Access bank and Stanbic IBTC represents new generation banks. The Taro Yamane formula was utilised to arrive at a sample size of 232 employees. For the purpose of data collection, a validated questionnaire was utilised. There was a wide range of values for the Cronbach's alpha reliability coefficients for the constructions, from 0.71 to 0.80. A response rate of 85.34% was achieved for the deposit money banks in Nigeria. Data were analysed using descriptive and inferential statistic. Findings revealed that diversity training has a positive and significant effect on job satisfaction (β = 0.988, p < 0.05). Effectiveness of communication has a positive and significant effect on employee effectiveness (β = 0.921, p < 0.05). Work-teams have a positive and significant effect on employee productivity (β = 0.981, p < 0.05). Workplace culture has a positive and significant effect on employee retention (β = 0.967, p < 0.05). The study concluded that workplace diversity management had a statistically significant effect on employee performance of deposit money banks in Nigeria. The study recommended that Deposit money banks in Nigeria should adopt a holistic approach to workplace diversity management. This involves integrating diversity training, effective communication, teamwork, and workplace culture to create a synergistic effect that optimizes employee performance. Keywords: Workplace Diversity Management, Employee Performance, Diversity Training, Effective Communication, Teamwork, Workplace Culture Word Count: 326
dc.identifier.citationKate Turabian
dc.identifier.otherM.Sc
dc.identifier.urihttps://repository.lcu.edu.ng/handle/123456789/693
dc.language.isoen
dc.publisherLead City University
dc.relation.ispartofseriesM.Sc
dc.subjectWorkplace Diversity Management
dc.subjectEmployee Performance
dc.subjectDiversity Training
dc.subjectEffective Communication
dc.subjectTeamwork
dc.subjectWorkplace Culture
dc.titleWorkplace Diversity Management and Employee Performance of Selected Deposit Money Banks in Lagos State, Nigeria
dc.typeThesis

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