Total Quality Management Practices, Employee Involvement and Performance of Selected Food and Beverage Companies in South-West Nigeria
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Date
2023-12
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Lead City University
Abstract
The food and beverage industry is one of the most globally competitive industries and the sector comes under severe pressure from the Nigerian markets. One of the key strategies for performance optimisation is the application of Total Quality Management practices, through employee involvement at all levels of organizations. This study investigated Total Quality Management Practices, Employee Involvement and Performance of Selected Food and
Beverage Companies in South West Nigeria. By anchoring the study on Juran’s Theory of Total Quality Management, it drew a synergy which better explicate how the nexus between TQM and Performance are interconnected. The total population of the selected companies was 6,947 employees. The sample size was restricted to 400, which was calculated by using Taro Yammane (1967) statistical formula. The study adopted stratified random sampling technique. The basic criteria for inclusion in the sample were organizational tenure of five years or more and job rank. Questionnaire was the only research instrument used for data collection. Data were analysed through descriptive and inferential statistics. Findings revealed that quality management has a moderate positive effect on profitability with ANOVA coefficient of 0.216. Whereas, the relationship between continuous process
improvement and customer satisfaction was negative showing a coefficient of -0.052. However, the result as indicated by the p-value of 0.041 showed that training and development has a significant positive effect on employee job satisfaction. Customer focus also has no significant effect on innovation performance with ANOVA coefficient of 0.121. On the overall, total quality management has a significant influence on firm performance as well as employee involvement, but employee involvement does not have a significant mediating effect on the relationship between total quality management and performance. The negative coefficient of -0.081 showed that the interaction has a slight negative effect, but this effect was not statistically significant (p-value= 0.118). The study concluded that total quality management serves as the spring leverage of high performance work system by ensuring employee involvement in manufacturing companies. Conceptually, these findings provide valuable insights for practitioners in the industry and contribute to understanding, the importance of effective quality management practices and employee involvement in enhancing performance. Based on the findings of this study, it was recommended that organizations in this sector should focus on other factors such as product quality, customer service and pricing in order to improve customer satisfaction. Training and development programmes should be encouraged among food and beverage companies in south west Nigeria as it has potentials to improve employee performance thereby contributing to firm performance. Also, the organizations need to align their improvement process needs with the demands of customers to improve customer satisfaction. Total quality management and
employee involvement should be implemented independently in order enhance performance.
Keywords: Employee Involvement Performance, Food and Beverage Companies, Total Quality Management Practices.
Word Count: 448
Description
Keywords
Employee Involvement Performance, Food and Beverage Companies, Total Quality Management Practices.
Citation
Kate Turabian